THE BILL

A. Bank domiciliation

To pay your bills conveniently, choose direct debit or postal payment: the invoice will be automatically debited from your account on the exact due date, without the risk of incurring delays.
Activating direct debit is very simple:

• Access your Customer Area MY AUDAX and activate direct debit in the PAYMENT METHODS section: you will receive an email to the address registered in our systems, with the pre-filled membership form. Everything must be sent signed, together with a copy of the front and back of an identity document, to our address info@audaxrenewables.it;
• Download the module from our website, fill it in with your details and send it back signed, together with a copy of the front and back of an identity document, to our address info@audaxrenewables.it;
• Call us from Monday to Friday from 09:00 to 18:00 at the Customer Service number 011.9653739 or 800.595.455 and we will assist you in changing your payment method.

B. Credit card

You can pay your invoices by credit card by accessing your Customer Area MY AUDAX and selecting the “INVOICE PAYMENT” section. For further information, call Customer Service at 011.9653739 or 800.595.455.

C. Bank Transfer

You can pay your invoices by bank transfer, using the following details:

• Beneficiary: Audax Energia Srl
• Bank:
  • Intesa San Paolo - IBAN: IT07E0306 909400100000 007311
  • UniCredit Bank - IBAN: IT 57 B 02008 05364 000101262954
  • Poste Italiane – IBAN: IT61H0760101000000008890836
  • Crédit Agricole - IBAN: IT36O0623001627000045720158
• Reason: : enter the customer code (indicated at the top right on the first page of the invoice) and the number of the invoice(s) paid

D. Postal Bulletin & Sisal Pay

If you have chosen to pay your bill using traditional methods, you can opt for the Poste Italiane Pay Online service or go to any post office or tobacconist.


Once the payment has been made, we invite you to forward a copy of the receipt via fax, email or Whatsapp to the following addresses:

• Fax: 011.0122661
• E-mail: recoverycrediti3@audaxrenewables.it
• Whatsapp: +393456737685

→ Register now in the area MY AUDAX!
You will be able to take advantage of our digital services and activate the service Online Bills@ directly from your reserved area. The service is completely free, fast and safe and allows you to receive the invoice on your email at the time of issue, eliminating shipping times and costs.
If you are not yet registered, you can log in for the first time by entering the PIN code that you will find on the first page of your bill, in the “Create Account” section. The Customer Area credentials are also valid for accessing the App services, available for iOS And Android.

Bollett@ Online is a completely free, practical, fast and secure service that allows you to receive your bill in digital format via email and view it online directly at the time of issue, eliminating shipping times and costs.

To activate the Bollett@ Online service and enjoy the benefits of our online services, register now on our Customer Area MY AUDAX.
If you are not registered yet, go to https://myaudax.audaxrenewables.it/login.php and in the “Create Account” section enter the PIN code, which you will find on the first page of your bill. The Customer Area credentials are also valid for accessing the services of theMY AUDAX App, available for iOS And Android.

Advantages of Online Billing

If you wish to pay the invoice, you can make the payment by bank transfer to the following accounts, inserting the number of the invoice to be paid in the reason for the transfer (if the payment refers to multiple invoices, insert the customer code indicated at the top of the first page of the invoice):
Beneficiary: Audax Energia Srl
Banking institution IBAN
Intesa San Paolo IT55P0306909400100000012186
Intesa San Paolo IT07E0306909400100000007311
Unicredit Banca IT57B0200805364000101262954
Italian Post IT61H0760101000000008890836

Without prejudice to any further remedy provided for in the Contract, in the event of non-payment or late payment - even partial - of the invoices, Audax will charge for the first 7 days of delay, the legal interest as provided for by the applicable law. From the 8th day onwards, it will charge, instead, default interest equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who are consumers) or 4.5 percentage points (for customers who are not consumers), for each day of late payment.

In the event of late or omitted payment, even partial, of the fees due by the Customer under the Contract, after the invoice deadline, Audax has the right, 5 days after the invoice deadline, to activate the procedures provided for in the event of default by the Customer. Specifically, Audax is required to put the Customer in default, with reference to all unpaid invoices, by sending a written communication by registered mail with acknowledgement of receipt or certified email (hereinafter also “letter of formal notice”), pursuant to Law 160/2019, Annex A to resolution 29 May 2015, 258/2015/R/com and subsequent amendments –TIMOE - and/or Annex A to resolution ARG/gas 99/11 and subsequent amendments –TIMG-).
Following the sending of the aforementioned letter of formal notice, the Customer must notify Audax of any payment made by sending - by fax or to the email address indicated in the letter of formal notice - a copy of the receipt of the payment made. Otherwise, after a further 3 working days from the expiry of the deadline indicated in the letter of formal notice, if the default exceeds the amount of the security deposit, possibly constituted or in any case an amount equivalent to the estimated average amount of a billing cycle, Audax, without prejudice to the cases of prohibition of suspension of supply provided for by the applicable legislation, may request the Distributor to suspend the supply of electricity for one or more withdrawal points owned by the same Customer if they can be disconnected, within a period of no less than 40 (forty) calendar days from the date of notification of the letter of formal notice.
With reference to the supply of electricity, in the event that the Customer is connected to low voltage (LV) and the technical conditions of the meter exist, before the suspension of the electricity supply, a reduction in power will be carried out to a level equal to 15% of the available power, and for a period of 15 days. The aforementioned request for suspension of supply which will result in the reduction of power, cannot in any case be made before the expiry of the term of 25 calendar days from the date of notification of the letter of default. In the event of persistent non-payment, the suspension of supply will be carried out by the competent local Distributor. With reference to the supply of electricity in medium and/or high voltage and/or natural gas in the event of default, Audax may request the distribution company to request suspension after 40 calendar days from the date of notification of the letter of default. Once the supply has been suspended or, if applicable, interrupted due to the Customer's continuing non-fulfilment, the Supply Contract will be terminated in compliance with the provisions of the Supply Contract and the relevant legislation.
In any case, the Customer will be required to pay, in addition to the sums due and default interest at the rate indicated above, also the payment of the fee for the suspension, closure, interruption, cessation and/or restoration of the supply established by the Distributor competent for the area - for the deactivation and reactivation of an electricity withdrawal point or for the reduction of power following default, pursuant to paragraph 5.6 of the TIMOE, the fixed quota contribution of the Distributor applies, reported in Table 7, letter a) of Annex C to ARERA Resolution 23 December 2015 654/2015/R/eel and subsequent amendments, which for the year 2019 is equal to Euro 25.15. The fixed fee contribution reported in Table 7, letter a) is reduced by 50% in the case of users already set up for remote management - as well as the administrative management fee of the practice equal to Euro 30.00 (VAT, taxes and duties excluded).

Finally, if the situation of non-compliance persists, Audax will request the administrative cessation of the supply point and the simultaneous termination of the contract and therefore the supply point will be managed by the competent Last Resort Services.

For further information, please consult the General Conditions of Supply attached to the contract.

If you need a copy of your invoice, Audax offers you several options:

• • CUSTOMER AREA and APP: here you can view and download your invoices at any time and in an easy, fast and safe way. You just need to activate the service Online Bills@! If you are not registered yet, go to our Customer Area MY AUDAX and in the “Create Account” section enter the PIN code, which you will find on the first page of your bill. The Customer Area credentials are also valid for accessing the services of theMY AUDAX App , available for iOS And Android.

• • CUSTOMER CARE: by calling Customer Service on the landline number 011.9653739, active from Monday to Friday from 08:00 to 20:00 (excluding national holidays), or on the toll-free number 800.595.455, active from Monday to Friday from 08:00 to 20:00 (excluding national holidays), you can directly request a copy of your bill from one of our operators.
    
    
  • E-MAIL: you can send an email to info@audaxrenewables.it. indicating your customer code and the references of the desired invoice.

In order to monitor billed consumption and optimize costs in the bill, Audax Renewables offers its customers an active self-reading service only the last five days of each month.

You can communicate the self-reading using one of the following methods

to. through the AUTOMATIC SELF-READING SERVICE: by calling, during the dedicated period, the number 011.9653739, from Monday to Friday from 08:00 to 20:00 (excluding national holidays), and pressing the appropriate button on the voice tree, you can enter your own self-reading of natural gas and/or electricity by following the instructions of the voice guide;

b. through theCUSTOMER AREA and theAPP: it is possible to independently insert the readings, during the dedicated period, on the new My Audax Customer Area or on the My Audax App, available for iOS And Android;

c. through a CUSTOMER SERVICE OPERATOR: by calling, during the dedicated period, Customer Service at the landline number 011.9653739 active from Monday to Friday from 08:00 to 20:00 (excluding national holidays), or at the toll-free number 800.595.455 active from Monday to Friday from 08:00 to 20:00 (excluding national holidays), it is possible to communicate your readings directly to an operator.