How to do

BECOME AN AUDAX RENEWABLES CUSTOMER

Becoming a customer of Audax Renewables is very simple, free and does not require any new installation and/or interruption of supply. The first step is to sign the contract with Audax Renewables (Membership Form); Audax Renewables will then take care of sending the withdrawal notice to the previous supplier and carrying out all the necessary procedures for the activation of the supply.

Three different practices depending on what needs to be done, that is:  

• change supplier or “switch”: the supply point is active and is served by another sales company. Through this practice the customer expresses the desire to change operator, requesting to switch to Audax Renewables. During this practice, the supply does not undergo any interruption, remaining active throughout the process
   
• simple/complex activation: the supply point is not active and is not contracted by any sales company. Through this practice the customer requests the activation of the meter directly with Audax Renewables
  
  
• transfer: the supply point is already active with Audax and a change of ownership must be made. By requesting this practice, the supply does not suffer any interruption, remaining active throughout the process. Furthermore, for electricity users, it is possible to request the transfer also with reference to users active with another supplier; in this case Audax Renewables will take care of processing the transfer and the simultaneous request for change of supplier

EXTRA SWITCH PRACTICES

All the following procedures can be requested from Audax Renewables, using the appropriate forms on the website www.audaxrenewables.it or by contacting customer service: 

• Power modification 
• Counter movement 
• Check counter 
• Deactivation of supply 

NB For the correct processing of the above procedures, the Customer must attach to the form a copy of the front/back of the tax code and a valid identity document.

DOMICILIATION / PAYMENT REVOCATION

To pay your bills conveniently, you can choose direct debit or postal payment: the bill will be automatically debited to your account on the exact due date, without the risk of incurring delays. Activating direct debit is very simple: 

• by accessing your MY AUDAX Customer Area 
• by downloading the form from our website, filling it in with your details and sending it back signed, together with a copy of the front and back of an identity document 
• by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455. 

NB You can proceed with forwarding the documentation via email to the address info@audaxrenewables.it or via whatsapp at no. 3457602814.

TERMINATION

The supply is active with Audax Renewables, through the termination procedure the customer proceeds to interrupt the supply, and to cancel the contract with the sales company.

Proceeding with the termination is very simple 

• by accessing your MY AUDAX Customer Area 
• by downloading the form from our website, filling it in with your details and sending it back signed, together with a copy of the front and back of an identity document 
• by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455. 

NB You can proceed with forwarding the documentation via email to the address info@audaxrenewables.it or via whatsapp at no. 3457602814.

COPY INVOICE

Didn't receive a copy of the invoice? Check the data with us CONTACT DETAILS / SHIPPING (link to CHANGE CONTACT DETAILS / SHIPPING)

It could simply be a problem resulting from incorrect personal data.

You can find a copy of your invoice 

• by accessing your MY AUDAX Customer Area 
• by writing a whatsapp message to the number 3457602814
• by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455.

CHANGE CONTACT / SHIPPING DETAILS

Have you noticed that you have entered incorrect contact details in your personal data? Have you changed your email/phone contact? Do you want to add a person in reference to your contract? It only takes a few steps

• By accessing your MY AUDAX Customer Area
• Downloading the module from our website, filling it in with your details and sending it back signed, together with a copy of the front and back of an identity document.
• By calling us from Monday to Friday from 08:00 to 20:00 at the Customer Service number 800.595.455.
  NB You can forward the documentation via email to info@audaxrenewables.it or via WhatsApp to no. 3457602814.

IN CASE OF SUSPENSION

Are you having problems with the supply of your meter? It could be a suspension due to accounting issues, check the payment status with us 

• by writing us a whatsapp message at the number 3457602814
• by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455. 

If the status of non-payment is confirmed following the settlement of unpaid invoices, it will be necessary

 the SENDING PAYMENT EVIDENCE. (link to SENDING PAYMENT PROOF)

Upon receipt of the receipt, we will forward the request for REACTIVATION OF THE SUPPLY, which will be paid by the local distributor and will be followed according to the timescales set by law.

SENDING PAYMENT EVIDENCE

Following the making of a payment, in order to proceed quickly with the accounting of the same, it is always good practice to forward the accounting e-mail to the address recoverycrediti3@audaxrenewables.it or by means of whatsapp at n. 3457602814.