We remind you of some reasons to carry out self-reading
Accurate billing
Self-reading allows you to provide accurate data on your energy consumption. This allows us to calculate your bill more accurately, avoiding rough estimates that could lead to incorrect billing.
Consumption control
Taking a self-reading allows you to keep track of your energy consumption. You can monitor your monthly consumption more closely and take steps to optimize the energy efficiency of your home.
Transparency and trust
Self-reading promotes greater transparency in the billing process. You can personally verify your consumption and have greater confidence in the calculation of your bills.
Audax Renewables offers a self-reading service active only during the last five days of each month.
You may communicate the data using one of the following methods:
a. via the AUTOMATIC SELF-READING SERVICE:
by calling the number 011.9653739 during the designated period, from Monday to Friday from 08:00 to 20:00 (excluding national holidays), and pressing the appropriate button on the voice tree, you can enter your own self-reading of natural gas and/or electricity by following the instructions of the voice guide.
b. via the CUSTOMER AREA and the APP:
It is possible to independently enter the readings, during the period set up in the new My Audax Customer Area or on the My Audax App, available for iOS and Android.
c. through a CUSTOMER SERVICE OPERATOR:
By calling Customer Service during the designated period on the landline number 011.9653739, active from Monday to Friday from 08:00 to 20:00 (excluding national holidays), or on the toll-free number 800.595.455, active from Monday to Friday from 08:00 to 20:00 (excluding national holidays), it is possible to communicate your readings directly to an operator.
We strongly encourage you to self-read regularly to enjoy the benefits listed above. If you have any questions or need assistance during the process, our customer service team will be happy to assist you.
