Audax Renewables Offer - Free Market

FOR US it is the offer that allows access to a price of the raw material component in line with the trend of the market price (Price National Only).

OFFER VALIDITY PERIOD: from 01/16/2023 to 01/15/2024

WHO IS THE OFFER FOR?

The offer is reserved exclusively for employees and friends of the Spanish Chamber of Commerce and employees, friends and relatives of Audax, domestic customers as defined by ARERA, who purchase electricity for their own domestic consumption, excluding commercial or professional activities and condominium users.

TECHNICAL AND ECONOMIC CHARACTERISTICS OF THE OFFER

All prices shown on this web page are net of VAT, duties, taxes, any contributions, as well as any other tax, fee or charge that may be introduced even subsequently by the competent Authorities and that will be applied according to the reference legislation.

For a better understanding of this offer, we inform you that on our website https://www.audaxrenewables.it/la_bolletta.php you will find the guide to reading our CTE (offers).

Among our commercial offers you will find those for the supply of gas and/or electricity at a Free Price Under Equivalent Conditions of Protection (PLACET). The PLACET offers, at a fixed price or variable price of the energy component or the gas component, are free market offers that provide standard contractual conditions for all operators and a price structure defined by the Authority (ARERA) with Resolution 555/2017 and subsequent amendments.

100% of the electricity supplied to the Customer under this offer will be certified as produced by plants exclusively powered by renewable sources, at no additional cost. Audax Renewables undertakes to comply with the sector regulations, in particular, with Resolution ARERA ARG/elt 104/11, and therefore by 31 March of each year Audax Renewables will cancel with the Energy Services Manager (GSE) an amount of certificates of guarantee of origin corresponding to the consumption made by the Customer during the previous calendar year.

The price of electricity is made up of the following expenditure items: (a) the expenditure for the energy material; (b) the expenditure for transmission, measurement and distribution services; (c) the expenditure for system charges and any (d) other items.

The expense for the matter energy includes the following amounts:

• PRICE OF THE COMPONENT MATTER ENERGY

The price of the material energy component, to cover the costs related to the purchase of electricity that is then resold to end customers, applies to the energy actually consumed and to network losses. The offer includes a price of the material energy component, equal to the average value of the hourly prices of the PUN (Single National Price) in the month of competence, plus a monthly contribution of €1.80/POD/month (€21.60/POD/year). The monthly PUN price will be applied in all time slots and on all days of the week, as made available by the distributor. The value of the PUN of electricity is published monthly on the website http://www.mercatoelettrico.org.

• DISPATCHING COSTS: to cover the costs of the consumption forecasting activity and management of the imbalance obligations of Audax Renewables and the service costs carried out by Terna SpA, which guarantees the balance between electricity supply and demand, which are made up of: a) the fees invoiced in proportion to the consumption of electricity expressed in €/kWh, the values of which vary and are published periodically, on a quarterly basis, by ARERA and Terna SpA, pursuant to articles 44.3, 44 bis and 45.1 bis, Title 4, of Resolution 9 June 2006 no. 111/06 and subsequent amendments and defined by Resolution 28 December 2021 no. 629/2021/R/eel and subsequent amendments, available on the website www.arera.it, and b) starting from 01.01.2022, of a fee called "Market Capacity Charge", applied by Audax Renewables for all end customers served in the free market (in replacement of the Capacity Market Charge set by ARERA - pursuant to ARERA Resolution 566/2021/R/eel and art. 14 of ARERA Resolution ARG/elt 98/11 - for customers served under the greater protection/safeguard/gradual protection regime), equal to the result of the multiplication between: i) actual consumption and network losses and ii) the flat-rate amount (applied to all time slots) equal to €0.022639/kWh, calculated as the arithmetic mean of the Capacity Market Charges, available at the link https://www.terna.it/it/sistema-elettrico/mercato-capacita/disciplina, set by Terna SpA for peak and off-peak hours and updated annually and quarterly respectively and published periodically.

• CC OR MARKETING COSTS: unit fee, to cover the operator's retail management costs, regardless of the contracted power. Marketing costs (CC) are equal to €0.3396/POD/day (€123.96/POD/year).

They include the amounts to cover costs relating to activities of general interest for the electricity system, indicated in ARERA Resolutions 481/2017/R/eel and subsequent amendments, 922/2017/R/eel and subsequent amendments and 654/2015/R/eel and subsequent amendments, the values of which are periodically updated and published by ARERA on www.arera.it. In particular, the Asos component is used to finance the system of incentives recognized for the production of electricity from renewable sources and cogeneration. It is charged to all electricity customers and is applied differently depending on whether or not a user is included in companies with high electricity consumption, and for the latter, depending on the incentive class. Furthermore, the ARIM component is applied indifferently with respect to the incentive classes mentioned above. Both the Asos component and the ARIM component apply to the energy consumed (euro/kWh), to the contracted power (euro/kW/year) and as a fixed quota (euro/year). The expenditure for system charges accounts for approximately 12% of the total expenditure of a typical domestic customer with an annual consumption of 2,700 kWh, excluding VAT and taxes.

FEES FOR REQUESTS SENT TO THE DISTRIBUTOR/SII (Integrated Information System for the Single Buyer): for each request sent by the Supplier to the competent Distributor (i.e. customer requests for transfer/subrogation, deactivation, increase/decrease in power, etc.), in addition to the costs determined by the Distributor itself (published on its website) which will be charged by the Supplier to the Customer on the first available invoice, the Customer will be required to pay a flat-rate fee (excluding VAT, duties and taxes), as indicated in clause 15 of the General Conditions of the contract.

The conditions of this offer will remain unchanged for 12 months from the activation of the supply. At the end of this period, the economic conditions will be tacitly renewed for a further 12 months, without any further communications of renewal or modification of the conditions of the contract being sent to the Customer, the present conditions remaining unchanged with the exception of the monthly contribution which will be equal to €3.8/POD/month (€45.60/POD/Year), without prejudice to the Customer's right to withdraw from the contract pursuant to Article 3 of the General Conditions of Supply.

In order to verify the differences between this offer, framed in the free market, and the reference prices and standard supply conditions established by the Authority (protection service or greater protection), below you will find the comparability sheet, pursuant to art. 9.1, letter l) of the Code of Commercial Conduct (Annex A to Resolution 366/2018/R/com and subsequent amendments). This comparability sheet provides for the indication of the estimated calculation of the annual expenditure excluding taxes, fees and any other charges.

You can join the FOR US offer in case of changing energy supplier.

The offer is included among the offers of the free market and allows consumers to change supplier free of charge, choosing the tariff that best suits their needs. The prices of the offer and the relative economic structure are indicated, in addition to this web page, in the CTE, which are delivered to the Customer before signing the Contract. For more information on the fees applied, you can consult our guide to reading the CTE on our website https://www.audaxrenewables.it/la_bolletta.php or call our toll-free number 800 595 455 (hours: 08.00 to 20.00 from Monday to Friday - excluding national holidays) - or telephone 011/9653739 (hours: 08.00 to 20.00 from Monday to Friday - excluding national holidays -, the cost of the call varies depending on the telephone operator), or send an email to commerciale@audaxrenewables.it.

If the Contract is concluded outside of commercial premises, the Contract is considered concluded on the date of signing of the same by the Customer who has adhered to the commercial proposal formulated by Audax according to the contents of the Membership Form, the GTC, the CTE and any other contractual document delivered to the Customer at the time of signing. If the Contract is concluded using remote communication techniques, the Contract is considered concluded with the receipt by Audax of the Contract signed by the customer. At the latest within 10 (ten) working days from the conclusion of the Contract and in any case, before the activation of the supply, Audax provides the consumer with confirmation of the concluded Contract on a durable medium.

The Customer has the right to exercise his right of reconsideration pursuant to the Consumer Code, even with reference to a single supply, without any charge or justification, within 14 (fourteen) days starting from the date of conclusion of the Contract. To this end, the Customer may send written communication to the Supplier, possibly using the form that will be delivered to the customer before signing the Contract together with the contractual documentation and in any case downloadable here, or with the methods indicated below: by ordinary mail addressed to AUDAX RENEWABLES SRL, Via Candiolo n. 2/4 - 10048 Vinovo (TO); by fax to n. 011/0122660; by e-mail to info@audaxrenewables.it or by PEC to audaxrenewables@pec.audaxrenewables.it. If the Customer does not use the appropriate form, he/she must provide at least the following information: name and surname, supply address, POD/PDR, postal address (if different from the address indicated in the Contract) or e-mail, and the service to which it refers (electricity, gas, or both), attaching the identity card of the signatory of the Contract. If no request for execution of the Contract is submitted before the period for the right of reconsideration has elapsed, the activities necessary to execute the Contract will be started only after the period provided for the right of reconsideration has elapsed. The Customer may request the execution of the Contract Before of the expiry of the term for exercising the right of withdrawal. It is understood that, in this case, the Customer may still exercise the right of withdrawal, but will be required to pay the amounts relating to the consumption made in application of the economic conditions relating to the offer signed up for, as well as any additional costs incurred for transfer, activation, reactivation, deactivation of the supply and/or power variation, if requested, foreseen by the Distributor for the services performed, in addition to the costs for such services indicated in art. 15.5 of the General Conditions of Supply, and the amounts relating to any consumption made, if the supply has been activated, in application of the economic conditions of supply foreseen by the commercial offer signed/chosen, without prejudice to the provisions of art. 66-quinquies, paragraph 1, of the Consumer Code (Unsolicited Contracts). The request for execution of the Contract before the deadline for withdrawal has expired will not result in the start of the supply during the period provided for withdrawal, but may still result in the supply being brought forward with the new seller compared to the normal timeframes provided. In the event of exercising the right of withdrawal, the supply may: (i) in cases where it is not started by the seller against whom the right of withdrawal has been exercised, be guaranteed 1) by the previous seller, if the relevant sales contract has not been terminated, or 2) by the entities providing the majority protection service, in the case of electricity supply, or the last resort supply service in the case of gas supply for the time necessary to allow a new change of supplier or the closure of the point, based on the will of the Customer; or (ii) the sale be started by the seller against whom the right of withdrawal has been exercised, for the time necessary to allow a change of supplier or the closure of the point, based on the will expressed by the Customer. In the event of exercising the right of reconsideration aimed at terminating the supply with deactivation of the withdrawal/re-delivery point, the Customer himself will be required to request the deactivation from the current seller, who will provide for it, also through the possible transport and dispatching user or the distribution service user, respectively pursuant to the provisions of Article 81, paragraph 81.7, of the TIQE and Article 37, paragraph 37.6, of the RQDG.

The supply of electricity and/or natural gas will take place approximately on the first available date and, in any case, within the first day of the third month following the date of conclusion of the Contract, without prejudice to the successful completion of the technical and administrative activities preceding the execution of the Contract described in detail in the GTC (including the activation of transport and distribution services and, for electricity supplies, dispatching), and provided that the data provided by the Customer in the contractual documentation are correct. In any case, the Customer will be informed of the specific date of activation of the supply through a specific communication, sent via email, PEC, SMS or ordinary mail, or of the failure to activate the supply pursuant to art. 2.5 of the general conditions of supply, through a specific communication sent via email, PEC, SMS or ordinary mail. For the supply of electricity, the Customer will provide Audax with the mandate to operate on its behalf with respect to the Network Manager and the Electricity Distributor, undertaking to fulfill any obligation contracted by the Supplier on behalf of the Customer concerning the dispatching services, electricity transport and connection to the electricity grid functional to the provision of the transport service. In accordance with the regulations established by ARERA, the Customer will be required to pay the amounts due to the Distributor for the individual services and the fixed-rate contributions. The transport of natural gas will be carried out by the Natural Gas Transport Company and the Natural Gas Distribution Company in execution of appropriate agreements that Audax undertakes to conclude directly or to have concluded by third parties in compliance with the methods and timescales established by the legislation applicable from time to time.

The Customer may be required to bear any costs in the event of requests, transmitted by the Customer and forwarded to the competent Distributor, (such as, for example, requests for the activation of a new meter, transfer/takeover, deactivation, increase/decrease in power, etc.), within the limits of (i) the prices indicated by the competent local distributor for the supply of electricity (published on the distributor's website) and (ii) the possible presence of a flat-rate fee, to cover the administrative management costs of the practice (see service fees), in an amount equal to Euro 30.00, net of taxes and duties.

The Contract is at indefinite period; instead, the CTE will remain unchanged for a period of 12 (twelve) months from the activation of the supply, unless otherwise provided in the CTE. After this period, the CTE will be tacitly renewed for a further 12 months under the conditions set out therein. The Supplier may propose to the Customer the modification of the CTE, giving written notice with a forewarning not less than 3 (three) months from the effective date of the changes and in accordance with the GTC and without prejudice to the Customer's right to exercise the right of withdrawal. For consumers or small customers (pursuant to art. 2.3, letters a) and c) of the Annex to ARERA resolution 19 July 2012, 301/2012/R/eel (TIV) (for electricity), and art. 2.3 letters a), b) and d) of the Annex to ARERA resolution 28 May 2009, ARG/gas 64/09 (TIVG), limited to points with annual consumption overall lower than 200,000 Smc (for gas), the Customer may always exercise the right of withdrawal. right of withdrawal without charge, by choosing another supplier who will manage the change, in compliance with the notice periods indicated below: (i) in the event that the right of withdrawal is expressed in order to change supplier, the Customer must issue a specific power of attorney to the new supplier so that the latter, or the user of the incoming distribution, makes the switching request to the Integrated Information System (SII), no later than the 10th (tenth) day of the month preceding the switching date; (ii) in cases other than a change of supplier (i.e. termination of supply), the withdrawal is exercised directly by the Customer by sending Audax, with one month's notice from the date of receipt of the communication by Audax, a written withdrawal notice, alternatively: by ordinary mail to AUDAX RENEWABLES SRL - Via Candiolo n. 2/4 - 10048 Vinovo (TO), by fax to n. 011/0122660 or by e-mail to reclami@audaxrenewables.it or PEC to reclami@pec.audaxenergia.it.

The Customer may pay the invoices within a period of no less than 20 days from the date of issue, with payment at: post offices, via postal payment slip, or by direct debit to their bank or postal current account with SEPA Direct Debit (SDD) or at the bank counter of the financial institutions indicated on the invoice (the latter without costs). For further information, see art. 18 of the GTC. In the event of delay in the payment Audax may request, without the need for formal default notice, in addition to any additional costs incurred also for reminders, default interest equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who are consumers) and 4.5 percentage points (for customers who are not consumers), for each day of late payment. Audax may also send, with no less than 40 days' notice (pursuant to Law 160/2019), a letter of default to the Customer, by written communication via PEC or registered letter with return receipt, in which notice of suspension of supply will be given and an indication of the final payment deadline, demanding payment of unpaid invoices. For customers who benefit from social bonuses for physical and/or economic hardship, the terms referred to in art. 3 of the TIMOE and art. 4 of the TIMG will be doubled. In the event of suspension, closure, interruption, cessation and/or reinstatement of the supply, the Customer will be required to pay the fees indicated by the Distributor and the costs charged by the same, in addition to the administrative management costs and the expenses incurred for the recovery of the credit equal to €25.00.

Billing is based on measurement data and in compliance with the following order: a) actual measurement data made available by the Distributor; b) self-readings communicated by the Customer, if validated by the distribution company; c) estimated measurement data. Audax provides the natural gas and electricity Customer with the self-reading service: the Customer, for the entire duration of the month, can communicate the self-reading in the following ways: i) by calling Customer Service at no. 011/9653739 or the Toll-Free Number 800595455, ii) by sending an e-mail to info@audaxrenewables.it or a fax to no. 011/0122660, iii) by accessing their My Audax Customer Area on the website www.audaxrenewables.it or on the My Audax App. In the absence of self-reading or detection or validation of the self-reading by the Distributor, Audax will charge the estimated consumption, in compliance with the provisions of articles 6.2 and 10 of the TIF. If Audax proceeds to estimate consumption, it will follow the following criteria, ordered by priority: (i) historical consumption data of the Customer that Audax acquires during at least one year of supply; (ii) presumed annual consumption and withdrawal profile communicated by the Distributor. With regard to the supply of natural gas, if the Distributor communicates to the Supplier the negative outcome of the reading attempt, the Supplier will in turn inform the Customer with a communication on the invoice and will proceed with the invoicing of the presumed consumption. The local Distributor publishes on its website the calendar of the passages of the personnel responsible for collecting the natural gas measurements and is required to take charge of the measurement collected by the Customer and left available by the latter also by means of a paper note affixed to the door of their home or similar place. In the event of an unsuccessful attempt to collect the measurement, the Distributor informs the Customer, with a specific paper note, of the possibility of carrying out self-reading. The Customer can request that the invoice be sent by ordinary mail, or by e-mail to the address indicated by the Customer. In derogation of the provisions of the TIF and unless otherwise indicated in the CTE, consumption billing will take place as follows: (i) for domestic Customers, the billing of the fees will take place every 2 (two) months with the exception of the first bill, which will be monthly, and except for customers who have chosen the method of sending the invoice via e-mail for whom the billing will be monthly; (ii) for the rest of the Customers (including condominium and public administration users), the billing of the fees will take place monthly. In any case, the Supplier reserves the right to change the billing frequency by giving specific notice to the Customer, also with a note on the invoice, with effect from the first subsequent billing cycle. The Supplier will also have the right not to issue the invoice for debit and/or credit amounts lower than Euro 10.00 and to charge the same on the first subsequent invoice of an overall amount higher than this threshold. The Guide to reading the invoice is published on the website www.audaxrenewables.it and can be downloaded by the Customer. It contains a complete description of the individual items that make up the amounts invoiced for each offer of the Supplier, using simple, understandable language and consistent with the so-called "Glossary" approved by ARERA, also published on the website indicated above.

The so-called “electricity bonus” (i.e. the compensation scheme for the expenditure incurred by domestic customers for the supply of electricity) is a tool introduced by the Government with the aim of supporting families in financial difficulty, guaranteeing them savings on their annual expenditure on electricity. The bonus is also provided for cases of physical hardship (so-called physical hardship bonus), i.e. for cases of serious illness requiring the use of electro-medical equipment essential for maintaining life. Social bonuses (electricity/gas) for financial hardship and physical hardship can be cumulated if the respective eligibility requirements are met. The social bonus (i.e. 'the compensation scheme for the expenditure incurred by domestic customers for the supply of electricity and/or natural gas) is applied in the form of a discount on the bill for the supply of electricity and/or natural gas. To access the social bonus, you must apply to your Municipality of residence or to another institution designated by it, submitting the appropriate form filled out in its entirety. The forms are available on the website of the Regulatory Authority for Energy, Networks and Environment, www.arera.it For more information visit the website www.arera.it or call the toll-free number 800.166.654.
Social bonus for electricity supply for economic hardship

From 1 January 2021, social bonuses for economic hardship will be automatically recognized to citizens/family units who are entitled to them, without them having to submit an application as established by Legislative Decree 26 October 2019 n. 124, converted with amendments by Law 19 December 2019, n. 157.

The conditions necessary to be entitled to bonuses for economic hardship are the following:

1. belong to a family unit with an ISEE indicator not exceeding 8,265 euros, or

2. belong to a family unit with at least 4 dependent children (large family) and an ISEE indicator not exceeding 20,000 euros, or

3. belong to a family unit entitled to Citizenship Income or Citizenship Pension.

One of the members of the ISEE family unit must be the holder of an electricity and/or gas and/or water supply contract with a domestic tariff and active, or use an active condominium gas and/or water supply. Each family unit is entitled to only one bonus per type - electricity, gas, water - per year of competence.

Social bonus for electricity supply for physical hardship
All domestic customers suffering from serious illness or domestic customers with electricity supply in whose family unit there is a person suffering from serious illness forced to use electromedical equipment to maintain life are entitled to the bonus for physical hardship. To request the social bonus for physical hardship, a specific certification from the ASL is essential, while the ISEE is not required.

In the event of no response within 40 (forty) days of sending the complaint or of an unsatisfactory response, the Customer may request the free activation of a extrajudicial conciliation procedure, for the purposes of carrying out the mandatory conciliation attempt referred to in Annex A to resolution by the Regulatory Authority for Energy, Networks and the Environment (ARERA) no. 209/2016/E/com, pursuant to art. 2, paragraph 24, letter b), of Law no. 481/95 and art. 141, paragraph 6, letter c) of Legislative Decree 206/2005 (the “Consumer Code”). The conciliation attempt is a condition for the admissibility of any legal action and may be carried out at the ARERA Conciliation Service: the Customer may submit the conciliation request (i) online on the website https://www.arera.it/it/consumatori/conciliazione.htm, directly or through a delegate, including one belonging to consumer or trade associations, or (ii) in offline mode only directly, by post, fax or any other channels indicated on the aforementioned website, without prejudice to the online management of the procedure. The request for conciliation cannot be submitted later than one year from the date of sending the complaint. The Customer will thus be able to effectively protect his rights, without incurring onerous costs or lengthy legal proceedings.

The Supplier recognizes the Customer's fundamental rights indicated pursuant to the Consumer Code, such as, among others, the right to adequate information, to the exercise of commercial practices according to the principles of good faith, correctness and loyalty, as well as correctness, transparency and fairness in contractual relationships. To protect consumers, Audax has adopted a voluntary self-regulation Protocol regarding confirmation of the Customer's contractual intention and unsolicited activations, which can be consulted on the website https://www.audaxrenewables.it/prescrizione_energia_elettrica_gas.php. In particular, in the event that the switch to a new electricity and/or gas supplier occurs without respecting the preventive rules for confirming the Contract, after the complaint the Customer may voluntarily adhere to the fast recovery procedure to return to the previous supplier. This possibility supports the procedures provided for by the Consumer Code regarding the verification of an unsolicited supply. The Customer may obtain protection by sending a written complaint in the manner described in writing, by post, fax, e-mail or PEC, to the following addresses: AUDAX RENEWABLES SRL, via Candiolo n. 2/4 - 10048 Vinovo (TO), fax: 011/0122660, e-mail reclami@audaxrenewables.it PEC: reclami@pec.audaxenergia.it For further information, see complaints dispute.

For any information on the offer, you can contact us at the following addresses:
FOR INFORMATION ON THE OFFER
Via Candiolo n. 2/4 - 10048 Vinovo (TO)
Toll-free number: 800 595 455 (*)
(*) Opening hours: 08.00 to 20.00 from Monday to Friday (excluding national holidays)
Tel.: 011/9653739 (**)
(**) Opening hours: 08.00 to 20.00 from Monday to Friday (excluding national holidays)
*The cost of the call varies depending on the telephone operator
Fax: 011/0122660
Email: commerciale@audaxrenewables.it