Contesting the contract
To protect its customers, Audax Renewables adopts the voluntary self-regulation protocol
In compliance with ARERA Resolution no. 228/2017/R/com of 6 April 2017 and the Consumer Code, Audax has adopted a voluntary self-regulation protocol regarding confirmation of the contractual intention of end customers and regarding unsolicited contracts and activations of electricity and/or natural gas supplies, in order to combat the phenomenon of any unfair commercial practices and activations of unsolicited supplies.
The protocol was born, therefore, from the desire to strengthen Audax's commitment and responsibility towards its customers, guaranteeing them respect for consumer rights.
In particular, in the event that the switch to a new electricity and/or gas supplier occurs without respecting the preventive rules for confirming the contract, after the complaint the customer may voluntarily adhere to the fast recovery procedure to return to the previous supplier. This possibility supports the procedures provided for by the Consumer Code regarding the verification of an unsolicited supply (an assessment which, according to the law, is not the responsibility of the Authority)
The customer can obtain protection by sending us, directly or through a trusted consumer association, a written complaint to the following addresses:
By mail:
AUDAX RENEWABLES SRL
Via Candiolo n. 2/4 - 10048 Vinovo (TO)
By fax to no.: 011/19643111
By email to complaints@audaxrenewables.it
Via PEC to reclami@pec.audaxenergia.it
Once Audax has received the report, it will verify the need you have indicated, updating you on the progress of your application and providing a response within the terms defined by the Regulatory Authority for Energy, Networks and the Environment (ARERA) in the TIQV (art. 15.1, All. A, Del. 413/2016/R/com and subsequent amendments) and reported below:
• Maximum time for a reasoned response to written complaints: 40 calendar days (standard 2017/2018); 30 calendar days (standard from 2019);
In order to proceed with sending the complaint, you can download the following form:
CNR Complaint Form
