Audax Renewables Offer - Gas

•PRICE OF THE GAS MATERIAL COMPONENT

The price of the natural gas raw material is equal to the sum of the two components PFIX, expressed in delivery point quota (€/PDR/year) (VAT and taxes excluded) and PVOL, expressed in energy quota (€/Smc) (VAT and taxes excluded), fixed and invariable for the first 12 months from the date of activation of the supply, freely determined by the seller and inclusive of the costs relating to various activities carried out by the seller for the marketing and supply of natural gas to the end customer not already covered by the expense for distribution, measurement and marketing and the expense relating to the gas transport service, as indicated below:

Where:

• The Pvol counterpart represents the component expressed in energy quota (€/Smc).
• The Pfix fee represents the component expressed in delivery point quota (€/PDR/year).

The cost of the sum of all charges and fees for the natural gas material component accounts for approximately 87% of the total cost of a typical domestic customer with an annual consumption of 1,400 Smc, excluding VAT and taxes.

To cover the costs of distribution, measurement and related marketing, the gas distribution and measurement rates will be charged, including charges, as defined by the Authority pursuant to ARERA Resolution 570/2019/R/gas and subsequent amendments (RTDG), available on the website www.arera.it, excluding VAT and taxes.

The cost of distribution, measurement and marketing accounts for approximately 12% of the total cost of a typical domestic customer with an annual consumption of 1,400 Smc, excluding VAT and taxes.

• Fixed contributions: only in cases relating to requests for transfer, deactivation and/or reactivation of the supply following default, deactivation requested by the end customer, activation of the supply of a new PDR or of a previously deactivated one, the Customer will also recognise the Supplier an amount equal to 23.00 euros (excluding VAT and taxes) pursuant to art. 11.1 of the Annex to ARERA Resolution 301/2012/R/eel as amended (TIV).
• Digital bill discount and SDD/CCR payments: pursuant to art. 13.2 of the Annex to ARERA Resolution 555/2017/R/com, customers referred to in art. 2.3 letter b) TIVG) (domestic customers) who do not request the invoice in paper format and who opt for direct debit for payments via bank, postal or credit card, will be given a discount on the final price of the invoice net of VAT and other taxes, equal to €12/PDR/year, in the amount of €1/PDR/month. The methods of applying the discount are established in accordance with the regulations of Bill 2.0 (ARERA Resolution 501/2014/R/com and subsequent amendments), for the protection regimes.
• Invoicing: invoicing will occur with the frequency indicated in article 11 of the CGF. Starting from 1 January 2019, the invoice valid for tax purposes will be issued in electronic format and made available, through the Interchange System (SDI) of the Revenue Agency, in the Customer's reserved area on the Revenue Agency website. For business customers, the bill, in "courtesy" PDF format, will in any case be sent by email to the email address that the Customer has made available to the Supplier during the conclusion of the Contract.

PLACET offers (Free Price Under Equal Protection Conditions) are offers for the supply of electricity or gas with a price structure and contractual conditions defined by the Regulatory Authority for Energy, Networks and the Environment (hereinafter ARERA) and introduced by the same with resolution 555/2017/R/com and subsequent amendments. In compliance with the price structure established by the Authority, the fees are determined by the Supplier.

The quantification of natural gas consumption takes place on the consumption data base recorded by the meter. The measurement data are used to calculate the consumption accounted for in the invoice with the following order:
a) the actual measurement data made available by the Distributor;
b) the self-readings communicated by the Customer – with the methods and timeframes indicated on the invoice – and validated by the Distributor;
c) the estimated measurement data, as made available by the Distributor or estimated by the Supplier. In the case of its own estimate, the Supplier determines the estimated measurement data on the basis of the Customer's actual historical consumption indicated by the Distributor and according to the withdrawal profile and in compliance with the provisions of articles 6.2 and 10 of the TIF (Annex A to Resolution 04 August 2016 463/2016/R/com - Integrated text of the ARERA provisions on the invoicing of the retail sales service for electricity and natural gas customers).
The Customer has the right to communicate self-reading in the manner and timeframes indicated in the invoice by the Supplier. The invoices consist of the “summary invoice” drawn up in the manner set out in Bill 2.0, which constitutes an invoice for tax purposes, and in the detailed elements, which are available to the Customer who explicitly requests them according to the following methods: (i) by sending a written request, via email to info@audaxrenewables.it, or (ii) via the Customer Area enabled on the website www.audaxrenewables.it or the My Audax APP. In order to facilitate the Customer in understanding the invoice, the Supplier makes available on the website http://www.audaxrenewables.it/la_bolletta.php the “Guide to reading the expense items” for the PLACET Offer referred to in this Contract, containing a complete description of the individual items that make up the invoiced amounts; The Customer can also request the “Guide to reading expense items” by email to info@audaxrenewables.it.
The invoices are issued in electronic format, unless the Customer requests to receive invoices in paper format. Invoices issued in electronic format are made available to the Customer (i) via email, to the email address indicated by the Customer when signing the contract proposal and (ii) via the Customer Area enabled on the website www.audaxrenewables.it and/or (iii) via the My Audax App. No additional charges may be applied to the Customer who chooses to receive the invoice in paper format, even after the effective date of the Contract. A discount on the invoice is applied to the Customer who does not request the invoice in paper format, and who opts for direct debit, postal order or credit card payments. The level of the discount referred to in paragraph 11.8 of the General Conditions of Supply is shown in the following table:

The methods of applying the discount referred to in paragraph 11.8 of the General Supply Conditions are established in accordance with the provisions of Bill 2.0 (Annex A to ARERA resolution 16 October 2014, 501/2014/R/COM as subsequently amended and integrated). In any case, starting from 1 January 2019, the invoice valid for tax purposes will be issued in electronic format and made available, through the Interchange System (SDI) of the Revenue Agency, in the Customer's reserved area on the Revenue Agency website. For business customers, the bill, in "courtesy" PDF format, will in any case be sent by email to the email address that the Customer has made available to the Supplier during the conclusion of the Contract. The Customer is required to make the payment due by term of 20 (twenty) days from the date of issue of the invoice. Payment methods available to the Customer, one of which is free, are the following: (i) via postal payment slip; (ii) via direct debit from their bank or postal account with SEPA Direct Debit (SDD); (iii) without additional charges, at the banking institutions indicated on the bill; and/or (iv) other methods specified on the bill. These methods are indicated on the invoice. In no case are charges or fees in favour of the Supplier foreseen in the invoice in relation to the payment method chosen by the Customer. In the event of changes in the fees applicable to the supply occurring within a given period, the distribution of consumption occurs on a daily basis, considering consumption constant in the periods between one reading detected, estimated or self-reading and the other. Periodic Invoicing The Periodic Invoice is issued with the following frequency:

The Periodic Invoice is issued within 45 calendar days from the date of the last day of consumption charged in the same. In the event of issuing the Periodic Invoice after this deadline, the Supplier recognizes, on the occasion of the first available invoice, an automatic compensation to the end Customer. The value of the aforementioned compensation is equal to:
a) 6.00 euros (excluding VAT and taxes) in the event that the Periodic Invoice is issued with a delay of up to 10 (ten) calendar days following the maximum issuing deadline indicated above;
b) the amount referred to in the previous letter a) increased by 2.00 euros for every 5 (five) additional calendar days of delay, up to a maximum of 20.00 euros (excluding VAT and taxes), for delays of up to 45 (forty-five) calendar days from the maximum date of issue referred to above.
This amount is also modified due to a further delay and is equal to:
a) 40.00 euros (excluding VAT and taxes) if the issue of the Periodic Invoice occurs between 46 (forty-six) and 90 (ninety) calendar days from the maximum issue deadline indicated above;
b) 60.00 euros (excluding VAT and taxes) if the issue of the Periodic Invoice occurs within a period of more than 90 (ninety) calendar days from the maximum issue deadline indicated above.
The Supplier informs the Customer of the negative outcome of the reading attempt and its consequences in the following ways: through a specific note on the invoice. In the event of failure to read the meter, within the limits set by the regulation, for Supply Points equipped with an accessible meter, the Customer is entitled to receive automatic compensation from the Distributor via the Supplier equal to 35.00 euros. Closing Invoice The Closing Invoice is delivered to the Customer within 6 (six) weeks starting from the day of cessation of supply. To this end, it is issued within the second calendar day preceding the expiry of this period. In the case of paper invoices, the deadline for issuing is equal to the eighth calendar day preceding the 6 (six) week deadline for delivery. In the event of failure by the Supplier to comply with the timing of issuing the closing invoice, the Supplier recognizes, in the same Closing Invoice, automatic compensation equal to:
a) 4.00 euros (excluding VAT and taxes), in the event that the invoice is issued with a delay of up to 10 (ten) calendar days following the maximum deadline for issuing the closing invoice;
b) the amount referred to in the previous letter a) increased by 2.00 euros for every 10 (ten) calendar days of further delay, up to a maximum of 22.00 euros for delays of up to 90 (ninety) calendar days following the maximum deadline for issuing the closing invoice.
In cases where the Distributor makes available to the Supplier the measurement data functional to the cessation of supply, with the exception of a change of Supplier other than switching, after a period of more than 30 (thirty) days from the cessation of supply, the end Customer has the right to automatic compensation paid by the Distributor through the Supplier in an amount equal to 35.00 euros (excluding VAT and taxes).

If the Customer does not respect the payment deadline indicated in the invoice, the Supplier requires the Customer, in addition to the amount due, to pay late payment interest calculated on an annual basis and equal to the Official Reference Rate set by the European Central Bank (ECB) increased by 3.5 percentage points. The Customer who has paid the invoices relating to the last two years within the due dates or, if the supply is less than two years, the invoices relating to the period of effectiveness of the Contract is required to pay only the legal interest for the first 10 (ten) days of delay. The Supplier may request payment of postal charges relating to the invoice payment reminder. The request for compensation for further damages is excluded. In the event of late or omitted payment, even partial, of the fees due by the Customer under this Agreement, without prejudice to the above, at least 2 (two) days after the invoice due date, the Supplier has the right to send the Customer by registered mail with return receipt or by certified email (PEC), in cases where the Customer has made his/her email address available, a notice of suspension of the supply indicating the final payment deadline (hereinafter also: notice of default), with a notice of no less than 40 (forty) days (Law 160/2019 - Budget Law 2020). For customers who are beneficiaries of social bonuses for physical and/or economic hardship, the terms referred to in art. 4 of the TIMG will be doubled. In the event that the Supplier sends a notice of default within 90 (ninety) days following the date of the last request for suspension of supply due to non-payment with reference to invoices not included in the previous notice, the aforementioned deadlines for payment of the fees due may be reduced by no less than 7 (seven) calendar days from sending the registered letter to the Customer and 5 (five) calendar days from receiving the receipt of delivery to the Customer of the notice of default via certified email, or in any case to 10 (ten) calendar days from the date of issue of the notice of default in the event that the Supplier is unable to document the date of sending the notice via registered mail. The notice of default will also contain the methods by which the Customer communicates the payment of the outstanding amounts to the Supplier (i.e. by sending a copy of the receipt of the payment made via fax or to the e-mail address indicated in the reminder notice). The Supplier, after 3 (three) days have elapsed without result from the final payment deadline, may, without further notice and without prejudice to the cases of prohibition of suspension of supply provided for by the applicable legislation, request the Distributor to suspend the supply. In this case, the Supplier reserves the right to request the Customer to pay the fee for suspension and reactivation of the supply within the limit of the amount provided for by ARERA. Once the supply has been suspended, the Customer who intends to obtain the reactivation of the supply must send the Supplier the documentation certifying the payment of the outstanding amounts using the methods provided for in the notice of default. Once the supply has been suspended, in the event of continued non-fulfilment by the Customer, the Supplier has the right, at any time, to request the Distributor to terminate the supply administratively pursuant to Article 9 of the TIMG. In such cases, the termination of the Contract takes effect from the day indicated by the Supplier as the date of termination of the supply. If the intervention to suspend the supply is not feasible, the Supplier may resort, subject to technical feasibility, to the interruption of the supply also in the form of complex work, placing the related costs on the Customer. The execution of the intervention will entail, with effect from the relevant date, the termination of the Contract by law. If it is not possible to carry out the intervention to interrupt the supply, the Supplier has the right to declare the Contract terminated and request the Distributor to perform the related administrative Cessation, in accordance with the provisions of art. 13 of the TIMG. The termination of the Contract takes effect from the date of commencement of the default Service. In the event that administrative cessation is requested, the Supplier is required to transmit to the competent Distributor, in order to facilitate the legal initiatives to be undertaken:
a) copy of unpaid invoices;
b) copy of the documentation relating to the final customer's default;
c) copy of the communication with which the Supplier declared the termination of the Contract to the final Customer, together with the documentation certifying receipt of such communication by the Customer;
d) a copy of the Contract (where available) or, alternatively, the last paid invoice;
e) summary document certifying the amount of the outstanding credit, as well as further documentation suitable to highlight the default situation of the end Customer. In the event of non-fulfilment of the Contract, the Customer undertakes to allow the Distributor to access the premises where the measurement system is located in order to be able to disconnect the Supply Point. In the event that the suspension of the supply or the reduction of power occurs in the absence of sending the formal notice by registered mail, Audax will pay the Customer a compensation equal to Euro 30.00 (excluding VAT and taxes). Furthermore, Audax will pay the Customer a compensation equal to Euro 20.00 (excluding VAT and taxes), in the event that the supply has been suspended due to default, or a reduction in power has been carried out, despite the failure to comply with even one of the following terms:
• the final payment deadline indicated in the formal notice, which cannot be less than 15 (fifteen) calendar days from the sending of the relevant registered letter to the end customer, or 10 (ten) calendar days from the receipt, by the seller, of the receipt of delivery to the end customer of the formal notice sent via certified email, or 20 (twenty) calendar days from the date of issue of the written formal notice if Audax Renewables is unable to document the date of sending of the aforementioned notice;
• the maximum term between the date of issue of the notice of default and the date of delivery of the same to the postal carrier which, if Audax Renewables is unable to document the date of sending, cannot exceed 3 (three) working days from the date of issue of the notice of default, without prejudice to the right of Audax Renewables to deliver to the postal carrier within a term not exceeding 5 (five) working days if the final term of 20 (twenty) calendar days referred to in the previous point is also increased by a number of working days equal to the difference between the delivery term observed and the minimum term of 3 (three) working days;
• of the minimum term of 3 (three) working days between the expiry date of the final payment deadline and the date of the request to the distribution company for the request to close the delivery point due to suspension of supply for non-payment.
In the above cases, the end customer may not be required to pay any additional fee relating to the suspension or reactivation of the supply. Audax Renewables shall pay the end customer, within 8 (eight) months of the suspension or reduction in power, the automatic compensation indicated above directly or on the occasion of the first available invoice, through deduction from the amount charged in the same invoice. The Supplier also reserves the right to request compensation - identified in the invoice as CMOR Fee - within the Compensation System, if the Customer exercises the right of withdrawal for a change of Supplier without fulfilling its payment obligations.

Anyone who uses, even occasionally, methane gas or another type of gas supplied through urban distribution networks or transport networks, automatically benefits from insurance coverage against gas accidents. The insurance coverage is valid throughout the national territory; the following are excluded from it: (A) end customers of methane gas other than domestic or condominium customers equipped with a meter of a class higher than G25 (the meter class is indicated on the bill); (B) consumers of methane gas for motor vehicles.

The guarantees provided concern civil liability towards third parties, fires and accidents, which originate in the systems and appliances downstream of the gas delivery point (downstream of the meter). The insurance is stipulated by the CIG (Italian Gas Committee) on behalf of the end customers.

For further details regarding insurance coverage and the forms to be used to report a possible accident, you can contact the Energy Consumer Helpline at the toll-free number 800.166.654 or using the methods indicated on the website www.arera.it.

Information on insurance coverage and open claims can be requested from CIG at the following numbers:

• Information about insurance coverage - toll-free number of the Single Buyer Consumer Help Desk 800.166.654.
• • Information on reported gas accident claims - Italian Gas Committee toll-free number 800.92.92.86. The CIG toll-free number is active from Monday to Friday from 9.00 to 12.00 and from 14.00 to 16.00. The service is suspended during certain periods of the year, generally coinciding with holidays or vacation periods.

Requests for assistance in completing the MDS form or information on the status of open cases can also be requested by email to assigas@cig.it or fax to 02-72001646.

In any case, on its website (www.audaxrenewables.it/comunicazioni_asssicuracione_clienti_final.php) Audax provides an information note dedicated to insurance coverage.

Any requests for information on the insurance contract not relating to open claims can be requested by calling the toll-free number of the Single Buyer Consumer Help Desk 800.166.654.

For any information on the offer, you can contact us at the following addresses:
FOR INFORMATION ON THE OFFER
Via Candiolo n. 2/4 - 10048 Vinovo (TO)
Toll-free number: 800 595 455 (*)
(*) Opening hours: 08.00 to 20.00 from Monday to Friday (excluding national holidays)
Tel.: 011/9653739 (**)
(**) Opening hours: 08.00 to 20.00 from Monday to Friday (excluding national holidays)
*The cost of the call varies depending on the telephone operator
Fax: 011/0122660
Email: commerciale@audaxrenewables.it