End-customer insurance communications

Anyone who uses, even occasionally, methane gas or other types of gas supplied through urban distribution networks or transport networks, automatically benefits from insurance coverage against gas accidents, pursuant to resolution 167/2020/R/gas of the Regulatory Authority for Energy, Networks and the Environment (ARERA).

The insurance coverage is valid throughout the national territory; the following are excluded from it:
to. end customers of methane gas other than domestic or condominium customers (public service points and other uses) equipped with a meter of a class higher than G25 (the meter class is indicated on the bill);
b. consumers of methane gas for motor vehicles;

The guarantees provided concern: civil liability towards third parties, fires and accidents, which originate in the systems and appliances downstream of the gas delivery point (downstream of the meter). The insurance is stipulated by the CIG (Italian Gas Committee) on behalf of the end customers.

For further details regarding insurance coverage and not related to open claims, you can contact the Energy Consumer Help Desk at the toll-free number 800.166.654 or using the methods indicated on the website www.arera.it. In addition, information on gas accident claims reported at the toll-free number 800.929.286 can be requested from the Italian Gas Committee (CIG).

The CIG toll-free number is active from Monday to Friday from 9.00 to 12.00 and from 14.00 to 16.00.
The service is suspended during certain periods of the year, generally coinciding with holidays or vacation periods.

For assistance requests in completing the MDS form or for information on the status of open cases, you can send a request by email to assigas@cig.it or fax to 02/72001646.

The insurance for civil end gas customers is valid from 1 January 2021 to 31 December 2024 as per resolution 167/2020/R/gas of ARERA.