Audax Renewables Offer - Free Market

The expense for the natural gas material includes the following amounts:

•PRICE OF THE COMPONENT MATERIAL NATURAL GAS equal to the PSV or wholesale price understood as the arithmetic mean calculated monthly of the reference price of all transactions carried out during the daily session on the Intraday Gas Market (MI_GAS)* trading venue, considering gas supplied under standard conditions with PCS** equal to 0.03852 GJ/Smc, plus a monthly contribution equal to €1.80/PDR/month (equal to €21.60/PDR/year). The gas raw material price actually applied is adjusted based on the value of the same PCS parameter for the distribution plant in which the supply occurs. In the event that the volumes are detected by measurement groups not equipped with equipment for correcting measurements under standard conditions, they will be adjusted based on the value of the C coefficient according to the provisions of the TIVG.

•CC OR MARKETING COSTS: : marketing costs (CC) to cover the operator's retail sales management costs, of which the fixed unit fee is equal to €0.3670/PDR/day (€113.60/PDR/year), and the variable unit fee is equal to €0.007946/Smc.

* MI-GAS (Intra-Day Gas Market) is the trading venue for gas purchase and sale offers relating to the gas day corresponding to the day on which the session opens. MI-GAS takes place in a single session according to the continuous trading methods, as defined by the Energy Markets Manager (GME). The value of the average reference price of MI-GAS is published by GME on the website www.mercatoelettrico.org.

** The PCS eff. indicates the quantity of effective thermal energy obtained by burning one Smc of methane gas. The “C” coefficient is used to convert the cubic meters of gas measured by the meter into Smc, the unit of measurement for billing methane gas. Their effective values depend on the geographical location of the withdrawal point (PDR) and are calculated based on some parameters, such as altitude and climate zone. The adjustment of the “C” coefficient will be carried out by applying the effective coefficient corresponding to the Customer's delivery point to the invoiced volumes.

The Expenditure for the transport of natural gas, meter management includes the amounts invoiced for the various activities that allow sellers to deliver the natural gas they consume to end customers. It corresponds to the amounts relating to transmission/transport, distribution and measurement services (i.e. meter reading and provision of consumption data). It also includes the amounts invoiced corresponding to the components relating to the incentive and recovery of service quality and the equalization mechanisms of the aforementioned services. The aforementioned values are calculated according to the criteria established in Resolution 230/2021/R/gas and subsequent amendments and were approved by the Regulatory Authority for Energy, Networks and the Environment with Resolution 230/2021/R/gas dated 03 June 2021 or by another competent body for the tariff area in which each supply point falls. For the purposes of billing activities, some fees and components will be applied to the volumes with reference to the Higher Calorific Value (PCS) relating to the distribution plant in which the supply falls, according to the provisions of the TIVG. In the event that the volumes are detected by measurement groups not equipped with equipment for the correction of the measurements to standard conditions, they will be adjusted based on the value of the coefficient C, according to the provisions of the TIVG.

They include the amounts invoiced in relation to fees intended to cover costs relating to activities of general interest for the gas system, in compliance with Resolution 30 December 2021 635/2021/R/com and subsequent amendments, the values of which are published and periodically updated by ARERA (available on the website www.arera.it). These charges will be updated in accordance with the methods and timescales defined by ARERA. In reference to the costs for transport, meter management and system charges, the Customer will also be invoiced for additional charges, fees, tariff components and/or increases possibly introduced by the competent authorities with reference to the supply of gas to domestic withdrawal points, also (but not exclusively) in replacement of others previously provided for by the sector legislation.

FEES FOR REQUESTS SENT TO THE DISTRIBUTOR/SII (Integrated Information System of the Single Buyer):: for each request forwarded by the Supplier to the competent Distributor (i.e. customer requests for transfer/subrogation, deactivation, increase/decrease in power, etc.), in addition to the costs determined by the Distributor itself (published on its website) which will be charged by the Supplier to the Customer on the first available invoice, the Customer will be required to pay a flat-rate fee (excluding VAT, taxes and duties), as indicated in clause 15 of the General Conditions of the contract

The conditions of this offer will remain unchanged for 12 months from the activation of the supply. At the end of this period, the economic conditions will be tacitly renewed, without further communications of renewal or modification of the conditions of the contract being sent to the Customer, the present conditions remaining unchanged, with the exception of the price of the monthly contribution which will be equal to €3.80/PDR/month (€45.60/PDR/year). In any case, the Customer's right to withdraw from the contract pursuant to article 3 of the General Conditions of Supply remains unchanged.

In order to verify the differences between this offer, framed in the free market, and the reference prices and standard supply conditions established by the Authority (protection service or greater protection), below you will find the comparability sheet, pursuant to art. 9.1, letter l) of the Code of Commercial Conduct (Annex A to Resolution 366/2018/R/com and subsequent amendments). This comparability sheet provides for the indication of the estimated calculation of the annual expenditure excluding taxes, fees and any other charges.

The offer is part of the free market offers and allows consumers to change supplier free of charge, choosing the rate that best suits their needs. The prices of the offer and the relative economic structure are indicated, in addition to this web page, in the CTE, which are delivered to the Customer before signing the Contract. For more information on the fees applied, you can consult our guide to reading the CTE on our website https://www.audaxrenewables.it/la_bolletta.php or call our toll-free number 800 595 455 (hours: from 08.00 to 20.00 from Monday to Friday - excluding national holidays) - or by telephone 011/9653739 (hours: from 08.00 to 20.00 from Monday to Friday - excluding national holidays -, the cost of the call varies depending on the telephone operator), or send an email to commerciale@audaxrenewables.it

If the Contract is concluded outside of commercial premises, the Contract is considered concluded on the date of signing of the same by the Customer who has adhered to the commercial proposal formulated by Audax according to the contents of the Membership Form, the GTC, the CTE and any other contractual document delivered to the Customer at the time of signing. If the Contract is concluded using remote communication techniques, the Contract is considered concluded with the receipt by Audax of the Contract signed by the customer. At the latest within 10 (ten) working days from the conclusion of the Contract and in any case, before the activation of the supply, Audax provides the consumer with confirmation of the concluded Contract on a durable medium.

The Customer has the right to exercise his right of reconsideration pursuant to the Consumer Code, even with reference to a single supply, without any charge or justification, within 14 (fourteen) days starting from the date of conclusion of the Contract. To this end, the Customer may send written communication to the Supplier, possibly using the form that will be delivered to the customer before signing the Contract together with the contractual documentation and in any case downloadable here, or with the methods indicated below: by ordinary mail addressed to AUDAX RENEWABLES SRL, Via Candiolo n. 2/4 - 10048 Vinovo (TO); by fax to n. 011/0122660; by e-mail to info@audaxrenewables.it or by PEC to audaxrenewables@pec.audaxrenewables.it. If the Customer does not use the appropriate form, he/she must provide at least the following information: name and surname, supply address, POD/PDR, postal address (if different from the address indicated in the Contract) or e-mail, and the service to which it refers (electricity, gas, or both), attaching the identity card of the signatory of the Contract. If no request for execution of the Contract is submitted before the period for the right of reconsideration has elapsed, the activities necessary to execute the Contract will be started only after the period provided for the right of reconsideration has elapsed. The Customer may request the execution of the Contract Before of the expiry of the term for exercising the right of withdrawal. It is understood that, in this case, the Customer may still exercise the right of withdrawal, but will be required to pay the amounts relating to the consumption made in application of the economic conditions relating to the offer signed up for, as well as any additional costs incurred for transfer, activation, reactivation, deactivation of the supply and/or power variation, if requested, foreseen by the Distributor for the services performed, in addition to the costs for such services indicated in art. 15.5 of the General Conditions of Supply, and the amounts relating to any consumption made, if the supply has been activated, in application of the economic conditions of supply foreseen by the commercial offer signed/chosen, without prejudice to the provisions of art. 66-quinquies, paragraph 1, of the Consumer Code (Unsolicited Contracts). The request for execution of the Contract before the deadline for withdrawal has expired will not result in the start of the supply during the period provided for withdrawal, but may still result in the supply being brought forward with the new seller compared to the normal timeframes provided. In the event of exercising the right of withdrawal, the supply may: (i) in cases where it is not started by the seller against whom the right of withdrawal has been exercised, be guaranteed 1) by the previous seller, if the relevant sales contract has not been terminated, or 2) by the entities providing the majority protection service, in the case of electricity supply, or the last resort supply service in the case of gas supply for the time necessary to allow a new change of supplier or the closure of the point, based on the will of the Customer; or (ii) the sale be started by the seller against whom the right of withdrawal has been exercised, for the time necessary to allow a change of supplier or the closure of the point, based on the will expressed by the Customer. In the event of exercising the right of reconsideration aimed at terminating the supply with deactivation of the withdrawal/re-delivery point, the Customer himself will be required to request the deactivation from the current seller, who will provide for it, also through the possible transport and dispatching user or the distribution service user, respectively pursuant to the provisions of Article 81, paragraph 81.7, of the TIQE and Article 37, paragraph 37.6, of the RQDG.

The supply of electricity and/or natural gas will take place approximately on the first available date and, in any case, within the first day of the third month following the date of conclusion of the Contract, without prejudice to the successful completion of the technical and administrative activities preceding the execution of the Contract described in detail in the GTC (including the activation of transport and distribution services and, for electricity supplies, dispatching), and provided that the data provided by the Customer in the contractual documentation are correct. In any case, the Customer will be informed of the specific date of activation of the supply through a specific communication, sent via email, PEC, SMS or ordinary mail, or of the failure to activate the supply pursuant to art. 2.5 of the general conditions of supply, through a specific communication sent via email, PEC, SMS or ordinary mail. For the supply of electricity, the Customer will provide Audax with the mandate to operate on its behalf with respect to the Network Manager and the Electricity Distributor, undertaking to fulfill any obligation contracted by the Supplier on behalf of the Customer concerning the dispatching services, electricity transport and connection to the electricity grid functional to the provision of the transport service. In accordance with the regulations established by ARERA, the Customer will be required to pay the amounts due to the Distributor for the individual services and the fixed-rate contributions. The transport of natural gas will be carried out by the Natural Gas Transport Company and the Natural Gas Distribution Company in execution of appropriate agreements that Audax undertakes to conclude directly or to have concluded by third parties in compliance with the methods and timescales established by the legislation applicable from time to time.

The Customer may be required to bear any costs in the event of requests, transmitted by the Customer and forwarded to the competent Distributor, (such as, for example, requests for the activation of a new meter, transfer/subrogation, deactivation, etc.), within the limits of (i) the prices indicated by the competent local distributor for the supply of gas (published on the distributor's website) and (ii) the possible presence of a flat-rate fee, to cover the administrative management costs of the practice (see service fees), in an amount equal to Euro 30.00, net of taxes and duties.

The Contract is at indefinite period; instead, the CTE will remain unchanged for a period of 12 (twelve) months from the activation of the supply, unless otherwise provided in the CTE. After this period, the CTE will be tacitly renewed for a further 12 months under the conditions set out therein. The Supplier may propose to the Customer to modify the CTE, giving written notice of this with no less than 3 (three) months' notice before the start of the changes and in accordance with the GTC and without prejudice to the Customer's right to exercise the right of withdrawal. For consumers or small customers (pursuant to art. 2.3, letters a) and c) of the Annex to ARERA resolution 19 July 2012, 301/2012/R/eel (TIV) (for electricity), and art. 2.3 letter a), b) and d) of the Annex to the ARERA resolution of 28 May 2009, ARG/gas 64/09 (TIVG), limited to points with overall annual consumption of less than 200,000 Smc (for gas), the Customer may always exercise the right of withdrawal without charges, choosing another supplier who will manage the change, in compliance with the notice periods indicated below: (i) in the event that the right of withdrawal is expressed in order to change supplier, the Customer must issue a specific power of attorney to the new supplier so that the latter, or the user of the incoming distribution, can make the switching request to the Integrated Information System (SII), no later than the 10th (tenth) day of the month preceding the switching date; (ii) in cases other than a change of supplier (i.e. termination of supply), the withdrawal is exercised directly by the Customer by sending Audax, with one month's notice from the date of receipt of the communication by Audax, a written withdrawal notice, alternatively: by ordinary mail to AUDAX RENEWABLES SRL - Via Candiolo n. 2/4 - 10048 Vinovo (TO), by fax to n. 011/0122660 or by e-mail to reclami@audaxrenewables.it or PEC to reclami@pec.audaxenergia.it

The Customer may pay the invoices within a period of no less than 20 days from the date of issue, with payment at: post offices, via postal payment slip, or by direct debit to their bank or postal current account with SEPA Direct Debit (SDD) or at the bank counter of the financial institutions indicated on the invoice (the latter without costs). For further information, see art. 18 of the GTC. In the event of delay in the payment Audax may request, without the need for formal default notice, in addition to any additional costs incurred also for reminders, default interest equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who are consumers) and 4.5 percentage points (for customers who are not consumers), for each day of late payment. Audax may also send, with no less than 40 days' notice (pursuant to Law 160/2019), a letter of default to the Customer, by written communication via PEC or registered letter with return receipt, in which notice of suspension of supply will be given and an indication of the final payment deadline, demanding payment of unpaid invoices. For customers who benefit from social bonuses for physical and/or economic hardship, the terms referred to in art. 3 of the TIMOE and art. 4 of the TIMG will be doubled. In the event of suspension, closure, interruption, cessation and/or reinstatement of the supply, the Customer will be required to pay the fees indicated by the Distributor and the costs charged by the same, in addition to the administrative management costs and the expenses incurred for the recovery of the credit equal to €25.00.

Billing is based on measurement data and in compliance with the following order: a) actual measurement data made available by the Distributor; b) self-readings communicated by the Customer, if validated by the distribution company; c) estimated measurement data. Audax provides the natural gas and electricity Customer with the self-reading service: the Customer, for the entire duration of the month, can communicate the self-reading in the following ways: i) by calling Customer Service at no. 011/9653739 or the Toll Free Number 800595455, ii) by sending an email to info@audaxrenewables.it or a fax to no. 011/0122660, iii) by accessing their My Audax Customer Area on the website www.audaxrenewables.it or on the My Audax App. In the absence of self-reading or detection or validation of the self-reading by the Distributor, Audax will charge the estimated consumption, in compliance with the provisions of articles 6.2 and 10 of the TIF. If Audax proceeds to estimate consumption, it will follow the following criteria, ordered by priority: (i) historical consumption data of the Customer that Audax acquires during at least one year of supply; (ii) presumed annual consumption and withdrawal profile communicated by the Distributor. With regard to the supply of natural gas, if the Distributor communicates to the Supplier the negative outcome of the reading attempt, the Supplier will in turn inform the Customer with a communication on the invoice and will proceed with the invoicing of the presumed consumption. The local Distributor publishes on its website the calendar of the passages of the personnel responsible for collecting the natural gas measurements and is required to take charge of the measurement collected by the Customer and left available by the latter also by means of a paper note affixed to the door of his home or similar place. In the event of an unsuccessful attempt to collect the measurement, the Distributor informs the Customer, with a specific paper note, of the possibility of carrying out self-reading. The Customer can request that the invoice be sent by ordinary mail, or by e-mail to the address indicated by the Customer. In derogation of the provisions of the TIF and unless otherwise indicated in the CTE, consumption billing will take place as follows: (i) for domestic Customers, the billing of the fees will take place every 2 (two) months with the exception of the first bill, which will be monthly, and except for customers who have chosen the method of sending the invoice via e-mail for whom the billing will be monthly; (ii) for the rest of the Customers (including condominium and public administration users), the billing of the fees will take place monthly. In any case, the Supplier reserves the right to change the billing frequency by giving specific notice to the Customer, also with a note on the invoice, with effect from the first subsequent billing cycle. The Supplier will also have the right not to issue the invoice for debit and/or credit amounts lower than Euro 10.00 and to charge the same on the first subsequent invoice of an overall amount higher than this threshold. The Guide to reading the invoice is published on the website www.audaxrenewables.it and can be downloaded by the Customer. It contains a complete description of the individual items that make up the amounts invoiced for each offer of the Supplier, using simple, understandable language and consistent with the so-called "Glossary" approved by ARERA, also published on the website indicated above.

In the event of non-payment or late payment, even partial, of the invoices, Audax, in addition to any additional costs incurred, including those for invoice payment reminders, will charge for the first 7 (seven) days of delay, legal interest (the legal interest for the year 2020 established by the decree of the Ministry of Economy and Finance of 12/12/2019, published in the Official Journal of 14/122019). From the 8th (eighth) day, it will charge, instead, default interest equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who are consumers) and 4.5 percentage points (for customers who are not consumers), for each day of late payment. In the event of late payment with respect to the due date indicated on the invoice, the Supplier may place the Customer in default, by written communication via PEC or registered letter with return receipt with a notice of no less than 40 (forty) days (Law 160/2019), by sending a letter of default to the Customer in which (i) it provides for the payment of unpaid invoices and (ii) indicates the final payment deadline, in application of the applicable provisions of the TIMG. For customers who are beneficiaries of social bonus for physical and/or economic hardship, the terms referred to in art. 4 of the TIMG will be doubled. Following the aforementioned notice of default, the Customer must notify Audax of any payment made, by sending a copy of the receipt of the payment made by fax or to the e-mail address indicated in the reminder communication. Otherwise (i.e. non-payment), after a further 3 (three) working days from the expiry of the final payment term indicated in the same formal notice, if the default exceeds the amount of the security deposit possibly constituted or in any case an amount equivalent to the estimated average amount of a billing cycle, Audax, without prejudice to the cases of prohibition of suspension of supply provided for by the applicable legislation, may request the Distributor to close the delivery point due to suspension of the gas supply due to default, in compliance with the TIMG. If, within 90 days following the date of the last request for suspension of supply due to default, Audax proceeds with a new communication of default relating to invoices not included in the previous communication which was followed by the request for suspension of supply, the deadline for the request for suspension or closure of the PDR may be reduced from 3 (three) working days to 2 (two) working days starting from the expiry of the final payment term indicated in the formal notice. In the event of persistent non-payment by the Customer beyond this deadline, the supply will be suspended by the competent local Distributor. If the default concerns the joint supply of electricity and natural gas, the Supplier may, at its discretion, suspend one or both supply services, unless otherwise established by ARERA resolution. Once the supply has been suspended, in the event of persistent non-payment by the Customer, Audax has the right, at any time, to declare the Contract terminated and send the relevant termination notice to the SII. Termination of the Contract takes effect from the day indicated by Audax in the formal notice letter and/or in the subsequent termination notice letter. In the case of supply of natural gas to PDRs that cannot be disconnected from the supply and in the event of the impossibility of closing the delivery point (PDR), if this is technically and economically feasible, the Supplier may also request the competent local Distributor to attempt to interrupt the supply, pursuant to art. 10 of the TIMG; if the aforementioned attempt is unsuccessful, the Supplier reserves the right to request the possible administrative termination of the supply, based on the discipline defined by ARERA and the Distributor will activate the consequent Default Service. The execution of the intervention will entail, with effect from the relevant date, the termination of the Contract by law, pursuant to article 1456 of the Civil Code. In any case, the Customer must allow the distribution company to access the premises where the measurement system is located in order to be able to disconnect the PDR and pay Audax the related charges relating to the interruption, suspension and/or termination of the supply. Where the intervention to interrupt the supply is not technically feasible, the Supplier has the right to declare the Contract terminated by sending the SII the relevant communication of contractual termination pursuant to art. 13 of the TIMG. The termination of the Contract takes effect from the date of activation of the supply by the Supplier of Last Resort (service of greater protection/Default/safeguard service). In any case, the Customer will be required to pay, in addition to the sums due and default interest at the rate indicated above, also the fees for the suspension, closure, interruption, cessation and/or restoration of the supply indicated by the competent local Distributor (and published on its website), and the fees for OTHER SERVICES, indicated in the TECHNICAL AND ECONOMIC CHARACTERISTICS OF THE OFFER section of this page. Furthermore, in all cases of sending a payment reminder, legal warning, default notice and/or each communication of advance notice of suspension of supply, as well as for each further communication provided for under the TIMG, in any case, consequent to the Customer's default, the Customer shall be responsible for, in addition to the sums due for the invoiced amounts and the related interest, the administrative management of the matter and the expenses incurred for the recovery of the credit equal to Euro 25.00, net of taxes and duties. In the event that the suspension of supply or reduction of power occurs in the absence of sending the default notice by registered mail, Audax will pay the Customer a compensation equal to Euro 30.00. Furthermore, Audax will pay the Customer a compensation equal to Euro 20.00, in the event that the supply has been suspended due to default, despite failure to comply with even one of the following terms:
• the final payment deadline indicated in the formal notice, which cannot be less than 15 (fifteen) calendar days from the sending of the relevant registered letter to the end customer, or 10 (ten) calendar days from the receipt, by the seller, of the receipt of delivery to the end customer of the formal notice sent via certified email, or 20 (twenty) calendar days from the date of issue of the written formal notice if Audax Renewables is unable to document the date of sending of the aforementioned notice;
• the maximum term between the date of issue of the notice of default and the date of delivery of the same to the postal carrier which, if Audax Renewables is unable to document the date of sending, cannot exceed 3 (three) working days from the date of issue of the notice of default, without prejudice to the right of Audax Renewables to deliver to the postal carrier within a term not exceeding 5 (five) working days if the final term of 20 (twenty) calendar days referred to in the previous point is also increased by a number of working days equal to the difference between the delivery term observed and the minimum term of 3 (three) working days;
• of the minimum term of 3 (three) working days between the expiry date of the final payment deadline and the date of the request to the distribution company for the request to close the delivery point due to suspension of supply for non-payment.
In the above cases, the end customer cannot be required to pay any additional fee relating to the suspension or reactivation of the supply. Audax Renewables must pay the end customer, within 8 (eight) months from the occurrence of the suspension or reduction in power, the automatic compensation indicated above directly or on the occasion of the first available invoice, through deduction from the amount charged in the same invoice.

Civilian end-users of gas who use natural gas or another gas other than natural gas supplied by a distribution plant or a transport network to supply a user plant are protected by an insurance contract stipulated by the Italian Gas Committee (CIG) against accidents (including those suffered by cohabiting family members and employees), fires and civil liability, arising from the use of gas supplied by a distribution plant, downstream from the delivery point. The following are excluded from this coverage: a) end-users of methane gas other than domestic or condominium domestic customers (public service points and other uses) equipped with a meter of a class higher than G25; b) consumers of methane gas for motor vehicles. For further details on insurance coverage and the forms to be used to report any claims to be forwarded directly to the Italian Gas Committee (CIG), you can contact the Energy Consumer Help Desk directly on the toll-free number 800.166. 654 or with the other methods indicated on the website www.arera.it. In any case, on your site  Audax provides an information note dedicated to insurance coverage.

The so-called “gas bonus” (i.e. “the system for compensating the expenditure incurred by domestic customers for the supply of natural gas”) is a tool introduced with Legislative Decree 185/08, converted into Law 2/09 with the aim of supporting families in financial difficulty, guaranteeing them savings on the annual expenditure for the supply of natural gas. The social bonuses for financial difficulty (electricity and gas) and for physical difficulty can be cumulated if the respective eligibility requirements are met. The social bonus (i.e. the system for compensating the expenditure incurred by domestic customers for the supply of electricity and/or natural gas) is applied in the form of a discount on the bill for the supply of natural gas. To access the social bonus, you must apply to your Municipality of residence or to another institution designated by it, submitting the appropriate form filled out in its entirety. The forms are available on the website of the Regulatory Authority for Energy, Networks and the Environment, www.arera.it For more information visit the website www.arera.it or call the toll-free number 800.166.654.
Social bonus for gas supply due to economic hardship
From 1 January 2021, social bonuses for economic hardship will be automatically recognized to citizens/family units who are entitled to them, without them having to submit an application as established by Legislative Decree 26 October 2019 n. 124, converted with amendments by Law 19 December 2019, n. 157. The conditions necessary to be entitled to bonuses for economic hardship are the following:

1. belong to a family unit with an ISEE indicator not exceeding 8,265 euros, or
2. belong to a family unit with at least 4 dependent children (large family) and an ISEE indicator not exceeding 20,000 euros, or
3. belong to a family unit entitled to Citizenship Income or Citizenship Pension.
One of the members of the ISEE family unit must be the holder of an active electricity and/or gas and/or water supply contract with a domestic tariff, or use an active condominium gas and/or water supply. Each family unit is entitled to only one bonus per type - electricity, gas, water - per year of competence.

In the event of no response within 40 (forty) days of sending the complaint or of an unsatisfactory response, the Customer may request the free activation of a extrajudicial conciliation procedure, for the purposes of carrying out the mandatory conciliation attempt referred to in Annex A to resolution no. 209/2016/E/com of the Regulatory Authority for Energy, Networks and the Environment (ARERA), pursuant to art. 2, paragraph 24, letter b), of Law no. 481/95 and art. 141, paragraph 6, letter c) of Legislative Decree 206/2005 (the “Consumer Code”). The conciliation attempt is a condition for the admissibility of any legal action and may be carried out at the ARERA Conciliation Service: the Customer can submit the conciliation request (i) online on the website https://www.arera.it/it/consumatori/conciliazione.htm, directly or through a delegate, including one belonging to consumer or trade associations, or (ii) in offline mode only directly, by post, fax or any other channels indicated on the aforementioned website, without prejudice to the online management of the procedure. The request for conciliation cannot be submitted later than one year from the date of sending the complaint. The Customer will thus be able to effectively protect his rights, without incurring onerous costs or lengthy legal proceedings.

The Supplier recognizes the Customer's fundamental rights indicated pursuant to the Consumer Code, such as, among others, the right to adequate information, to the exercise of commercial practices according to the principles of good faith, correctness and loyalty, as well as correctness, transparency and fairness in contractual relationships. To protect consumers, Audax has adopted a voluntary self-regulation Protocol regarding confirmation of the Customer's contractual intention and unsolicited activations, which can be consulted at site. In particular, in the event that the switch to a new electricity and/or gas supplier occurs without respecting the preventive rules for confirming the Contract, after the complaint the Customer may voluntarily adhere to the fast recovery procedure to return to the previous supplier. This possibility supports the procedures provided for by the Consumer Code regarding the verification of an unsolicited supply. The Customer may obtain protection by sending a written complaint in the manner described in writing, by post, fax, e-mail or PEC, to the following addresses: AUDAX RENEWABLES SRL, via Candiolo n. 2/4 - 10048 Vinovo (TO), fax: 011/0122660, e-mail reclami@audaxrenewables.it PEC: reclami@pec.audaxenergia.it For further information, see complaints dispute.

For any information on the offer, you can contact us at the following addresses:
FOR INFORMATION ON THE OFFER
Via Candiolo n. 2/4 - 10048 Vinovo (TO)
Toll-free number: 800 595 455 (*)
(*) Opening hours: 08.00 to 20.00 from Monday to Friday (excluding national holidays)
Tel.: 011/9653739 (**)
(**) Opening hours: 08.00 to 20.00 from Monday to Friday (excluding national holidays)
*The cost of the call varies depending on the telephone operator
Fax: 011/0122660
Email: commerciale@audaxrenewables.it