Audax Renewables Offer - Free Market

The expenditure for energy material includes the following amounts:

• ENERGY COMPONENT PRICE

The price of the raw material component, to cover the costs relating to the purchase of electricity which is then resold to end customers, applies to the energy actually consumed and to network losses. The offer includes a price of the energy material component, equal to the average value of the hourly prices of the PUN,o (Single National Price) in the relevant month, plus the Spread equal to €0.0195/kWh. If the customer has installed a meter with hourly management (EO) capable of detecting the energy consumed in the different hours, the price of the raw material component will be applied to each kWh of electricity, withdrawn in the reference month, calculated on the hourly value of the PUN in the reference month, and to the related network losses (to be quantified and charged with the methods established by ARERA with Resolution ARG/elt 107/09 and subsequent amendments, currently equal to 10.2% of the energy withdrawn for a customer powered in LV). If the customer has not installed a meter with hourly management (EO), the price of the energy component will be calculated on the monthly value of the PUN and the price of the raw material component will be equal to PUN,m (average monthly PUN per band or single-rate depending on the meter and the readings made available by the distributor) + 0.0285/kWh (spread).

The PUN value of electricity is published monthly on the website http://www.mercatoelettrico.org.

DISPATCHING COSTS

to cover the costs of the consumption forecasting activity and management of the imbalance obligations of Audax Renewables and the service costs carried out by Terna SpA, which guarantees the balance between electricity supply and demand, which are made up of: a) the fees invoiced in proportion to the consumption of electricity expressed in €/kWh, the values of which vary and are published periodically, on a quarterly basis, by ARERA and Terna SpA, pursuant to articles 44.3, 44 bis and 45.1 bis, Title 4, of Resolution 9 June 2006 no. 111/06 and subsequent amendments and defined by Resolution 28 December 2021 no. 629/2021/R/eel and subsequent amendments, available on the website www.arera.it, and b) starting from 01.01.2022, of a fee called "Market Capacity Charge", applied by Audax Renewables for all end customers served in the free market (in replacement of the Capacity Market Charge set by ARERA - pursuant to ARERA Resolution 566/2021/R/eel and art. 14 of ARERA Resolution ARG/elt 98/11 - for customers served under the greater protection/safeguard/gradual protection regime), equal to the result of the multiplication between: i) actual consumption and network losses and ii) the flat-rate amount (applied to all time slots) equal to €0.022639/kWh, calculated as the arithmetic mean of the Capacity Market Charges, available at the link https://www.terna.it/it/sistema-elettrico/mercato-capacita/disciplina, set by Terna SpA for peak and off-peak hours and updated annually and quarterly respectively and published periodically.

In order to verify and facilitate the evaluation of our offer, below we report a calculation, in estimate, of the possible annual cost of the supply, depending on the installed power, under the conditions of the offer. EVER GREEN BUSINESS:

The offer is included among the offers of the free market and allows consumers to change supplier free of charge, choosing the tariff that best suits their needs.

The prices of the offer and the relative economic structure are indicated, in addition to this web page, in the CTE, which are delivered to the Customer before signing the Contract. For more information on the fees applied, you can consult our guide to reading the CTE on our website the bill or call our toll-free number 800 595 455 (hours: 08.00 to 20.00 from Monday to Friday - excluding national holidays) - or telephone 011/9653739 (hours: 08.00 to 20.00 from Monday to Friday - excluding national holidays -, the cost of the call varies depending on the telephone operator), or send an email to commercial@audaxrenewables.it.

The Customer has the right to exercise his right of reconsideration pursuant to the Consumer Code, even with reference to a single supply, without any charge or justification, within 14 (fourteen) days from the date of conclusion of the Contract. To this end, the Customer may send written communication to the Supplier, possibly using the form that will be delivered to the customer before signing the Contract together with the contractual documentation and in any case downloadable here, or with the methods indicated below: by ordinary mail addressed to AUDAX RENEWABLES SRL, Via Candiolo n. 2/4 - 10048 Vinovo (TO); by fax to n. 011/0122660; by e-mail to info@audaxrenewables.it or via PEC to audaxenergia@pec.audaxenergia.it. If the Customer does not use the specific form, he/she must provide at least the following information: name and surname, supply address, POD/PDR, postal address (if different from the address indicated in the Contract) or e-mail, and the service to which it refers (electricity, gas, or both), attaching the identity card of the signatory of the Contract.

If no request for execution of the Contract is submitted before the cooling-off period has elapsed, the activities necessary to execute the Contract will be started only after the cooling-off period has elapsed.

The Customer may request the execution of the Contract before the expiry of the term to exercise the right of withdrawal. It is understood that, in this case, the Customer may still exercise the right of withdrawal, but will be required to pay the amounts relating to the consumption made in application of the economic conditions relating to the offer signed, as well as any additional costs incurred for transfer, activation, reactivation, deactivation of the supply and/or power variation, if requested, foreseen by the Distributor for the services performed, in addition to the costs for such services indicated in art. 15.5 of the General Conditions of Supply, and the amounts relating to any consumption made, if the supply has been activated, in application of the economic conditions of supply foreseen by the commercial offer signed/chosen, without prejudice to the provisions of art. 66-quinquies, paragraph 1, of the Consumer Code (Unsolicited Contracts). The request for execution of the Contract before the deadline for reconsideration has expired will not result in the start of the supply within the period foreseen for reconsideration, but may still result in the supply with the new seller being brought forward with respect to the normal expected timescales.

In the event of exercising the right of withdrawal, the supply may: (i) in cases where the sales operator against whom the right of withdrawal has been exercised has not started the sale, be guaranteed 1) by the previous operator, if the relevant sales contract has not been terminated, or 2) by the entities providing the service of greater protection, in the case of electricity supply or the supply service of last resort in the case of gas supply for the time necessary to allow a new change of supplier or the closure of the point, based on the will of the Customer; or (ii) the sale may be started by the operator against whom the right of withdrawal has been exercised, for the time necessary to allow a change of supplier or the closure of the point, based on the will expressed by the Customer.

In the event of exercising the right of reconsideration aimed at terminating the supply with deactivation of the withdrawal/re-delivery point, the Customer himself will be required to request the deactivation from the current seller, who will provide for it, also through the possible transport and dispatching user or the distribution service user, respectively pursuant to the provisions of Article 81, paragraph 81.7, of the TIQE and Article 37, paragraph 37.6, of the RQDG.

The supply of electricity and/or natural gas will take place approximately on the first available date and, in any case, within the first day of the third month following the date of conclusion of the Contract, without prejudice to the successful completion of the technical and administrative activities preceding the execution of the Contract described in detail in the GTC (including the activation of transport and distribution services and, for electricity supplies, dispatching), and provided that the data provided by the Customer in the contractual documentation are correct. In any case, the Customer will be informed of the specific date of activation of the supply through a specific communication, sent via email, PEC, SMS or ordinary mail, or of the failure to activate the supply pursuant to art. 2.5 of the general conditions of supply, through a specific communication sent via email, PEC, SMS or ordinary mail.

For the supply of electricity, the Customer will provide Audax with the mandate to operate on its behalf towards the Network Manager and the Electricity Distributor, undertaking to fulfill any obligation contracted by the Supplier on behalf of the Customer concerning the dispatching services, electricity transport and connection to the electricity grid functional to the provision of the transport service. In accordance with the regulations established by ARERA, the Customer will be required to pay the amounts due to the Distributor for the individual services and the fixed-rate contributions.

The transportation of natural gas will be carried out by the Natural Gas Transportation Company and the Natural Gas Distribution Company in execution of appropriate agreements that Audax undertakes to conclude directly or to have concluded by third parties in compliance with the methods and timescales established by the legislation applicable from time to time.

The Contract is for an indefinite period; however, the CTE will remain unchanged for a period of 12 (twelve) months from the activation of the supply, unless otherwise provided in the CTE. After this period, the CTE will be tacitly renewed for a further 12 months under the conditions set out therein. The Supplier may propose to the Customer the modification of the CTE, giving written notice of this with a notice of no less than 3 (three) months with respect to the effective date of the changes and in accordance with the GTC and without prejudice to the right of the Customer to exercise the right of withdrawal.

For small consumers or customers (pursuant to art. 2.3, letters a) and c) of the Annex to ARERA resolution 19 July 2012, 301/2012/R/eel (TIV) (for electricity), and art. 2.3 letters a), b) and d) of the Annex to ARERA resolution 28 May 2009, ARG/gas 64/09 (TIVG), limited to points with overall annual consumption of less than 200,000 Smc (for gas), the Customer may always exercise the right of withdrawal without charges, choosing another supplier who will manage the change, in compliance with the terms of forewarning indicated below: (i) in the event that the right of withdrawal is expressed in order to change supplier, the Customer must issue a specific power of attorney to the new supplier so that the latter, or the user of the incoming distribution, can make the switching request to the Integrated Information System (SII), no later than the 10th (tenth) day of the month preceding the switching date; (ii) in cases other than changing supplier (i.e. termination of supply), the withdrawal is exercised directly by the Customer by sending to Audax, with one month's notice from the date of receipt of the communication by Audax, a written withdrawal notice, alternatively: by ordinary mail to AUDAX RENEWABLES SRL - Via Candiolo n. 2/4 - 10048 Vinovo (TO), by fax to n. 011/0122660 or by e-mail to complaints@audaxrenewables.it or PEC to reclami@pec.audaxenergia.it.

The Customer may pay the invoices within a period of no less than 20 days from the date of issue, with payment at: post offices, via postal payment slip, or by direct debit to their bank or postal current account with SEPA Direct Debit (SDD) or at the bank counter of the financial institutions indicated on the invoice (the latter without costs). For further information, see art. 18 of the GTC.

In case of delay in the payment Audax may request, without the need for formal default notice, in addition to any additional costs incurred also for reminders, default interest equal to the official reference rate (ECB rate), increased by 3.5 percentage points (for customers who are consumers) and 4.5 percentage points (for customers who are not consumers), for each day of late payment. Audax may also send, with no less than 40 days' notice (pursuant to Law 160/2019), a letter of default to the Customer, by written communication via PEC or registered letter with return receipt, in which notice of suspension of supply will be given and an indication of the final payment deadline, demanding payment of unpaid invoices. For customers who benefit from social bonuses for physical and/or economic hardship, the terms referred to in art. 3 of the TIMOE and art. 4 of the TIMG will be doubled. In the event of suspension, closure, interruption, cessation and/or reinstatement of the supply, the Customer will be required to pay the fees indicated by the Distributor and the costs charged by the same, in addition to the administrative management costs and the expenses incurred for the recovery of the credit equal to €25.00.

Billing is based on measurement data and in compliance with the following order: a) actual measurement data made available by the Distributor; b) self-readings communicated by the Customer, if validated by the distribution company; c) estimated measurement data. Audax provides the natural gas and electricity Customer with the self-reading service: the Customer, for the entire duration of the month, can communicate the self-reading in the following ways: i) by calling Customer Service at no. 011/9653739 or the Toll-Free Number 800595455, ii) by sending an e-mail to the address info@audaxrenewables.it or a fax to no. 011/0122660, iii) by accessing your My Audax Customer Area on the website www.audaxrenewables.it or on the My Audax App. In the absence of self-reading or detection or validation of the self-reading by the Distributor, Audax will charge the estimated consumption, in compliance with the provisions of articles 6.2 and 10 of the TIF. If Audax proceeds to estimate consumption, it will follow the following criteria, ordered by priority: (i) historical consumption data of the Customer that Audax acquires during at least one year of supply; (ii) presumed annual consumption and withdrawal profile communicated by the Distributor.

With regard to the supply of natural gas, if the Distributor communicates to the Supplier the negative outcome of the reading attempt, the Supplier will in turn inform the Customer with a communication on the invoice and will proceed with the invoicing of the presumed consumption. The local Distributor publishes on its website the schedule of the passages of the personnel responsible for collecting the natural gas measurements and is required to take charge of the measurement collected by the Customer and left available by the latter also by means of a paper note affixed to the door of his home or similar place. In the event of an unsuccessful attempt to collect the measurement, the Distributor informs the Customer, with a specific paper note, of the possibility of carrying out self-reading.

The Customer can request that the invoice be sent via regular mail, or via email to the address indicated by the Customer.

In derogation from the provisions of the TIF and unless otherwise indicated in the CTE, consumption billing will take place as follows: (i) for domestic Customers, the billing of the fees will take place every 2 (two) months with the exception of the first invoice, which will be monthly, and except for customers who have chosen the method of sending the invoice via email for whom the billing will be monthly; (ii) for the rest of the Customers (including condominium and public administration users), the billing of the fees will take place monthly. In any case, the Supplier reserves the right to change the billing frequency by giving specific notice to the Customer, also with a note on the invoice, with effect from the first subsequent billing cycle. The Supplier will also have the right not to issue the invoice for debit and/or credit amounts lower than Euro 10.00 and to charge the same on the first subsequent bill of an overall amount higher than this threshold.

The Guide to reading the invoice is published on the website www.audaxrenewables.it and can be downloaded by the Customer. It contains a complete description of the individual items that make up the amounts invoiced for each offer of the Supplier, using simple, understandable language that is consistent with the so-called "Glossary" approved by ARERA, also published on the website indicated above.

The Supplier recognizes the Customer's fundamental rights indicated pursuant to the Consumer Code, such as, among others, the right to adequate information, to the exercise of commercial practices according to principles of good faith, correctness and loyalty, as well as correctness, transparency and fairness in contractual relationships.

To protect consumers, Audax has adopted a voluntary self-regulation protocol regarding confirmation of the Customer's willingness to negotiate and unsolicited activations, which can be consulted on the website https://www.audaxrenewables.it/prescrizione_energia_elettrica_gas.php. In particular, in the event that the switch to a new electricity and/or gas supplier occurs without respecting the preventive rules for confirming the Contract, after the complaint the Customer may voluntarily adhere to the fast recovery procedure to return to the previous supplier. This possibility supports the procedures provided for by the Consumer Code regarding the verification of an unsolicited supply. The Customer may obtain protection by sending a written complaint in the manner described in writing, by post, fax, e-mail or PEC, to the following addresses: AUDAX RENEWABLES SRL, via Candiolo n. 2/4 - 10048 Vinovo (TO), fax: 011/0122660, e-mail complaints@audaxrenewables.it, PEC: complaint@pec.audaxenergia.it

For more information, see complaints dispute.