Audax Renewables Offer

TECHNICAL AND ECONOMIC CHARACTERISTICS OF THE OFFER

AUDAX PLACET FIXED ELECTRICITY DOMESTIC CUSTOMER it is the Free Price Offer with Equal Protection Conditions (PLACET) which allows you to purchase the energy material component at a fixed and invariable price (excluding VAT and taxes) for 12 months from the date of activation of the supply, pursuant to ARERA Resolution 555/2017/R/com and subsequent amendments.

OFFER VALIDITY PERIOD: from 01/16/2023 to 01/15/2024

WHO IS THE OFFER FOR?

The offer is reserved exclusively for new domestic end customers, connected to low voltage, pursuant to paragraph 2.3, letter a) of the Annex to ARERA Resolution 301/2012/R/eel and subsequent amendments (TIV), with the exception of multi-site customers, if at least one withdrawal point does not fall within the cases described above and customers holding supplies intended for public administrations.

All prices and values reported below are net of VAT, duties, taxes, any contributions and any RAI fee, as well as any other tax, fee or charge that may be introduced even subsequently by the competent Authorities and which will be applied according to the reference legislation.

For a better understanding of this offer, we inform you that on our website https://www.audaxrenewables.it/la_bolletta.php you will find the guide to reading our CTE (offers).

To cover the costs relating to the distribution, energy measurement and related marketing activities carried out by the competent distributor, the tariffs defined by ARERA pursuant to Annex A (TIT) and Annex B (TIME) to ARERA Resolution 568/2019/R/eel and subsequent amendments and additions, available on the website www.arera.it, will be charged, net of VAT and other taxes.
The cost of distribution, measurement and marketing accounts for approximately 9% of the total cost of a typical domestic customer with an annual consumption of 2,700 kWh and a contracted power of 3 kW, excluding VAT and taxes.

To cover costs for activities of general interest for the national electricity system, the Asos, Arim, UC3 and UC6 components will be charged as defined pursuant to the TIT, excluding VAT and taxes. The use and management of these system charge funds are regulated by ARERA which updates the rates quarterly based on needs. In particular, the Asos component is used to finance the system of incentives recognized for the production of electricity from renewable sources and cogeneration. It is charged to all electricity customers and is applied differently depending on whether a user is included in companies with high electricity consumption or not, and for the latter, depending on the class of relief. The Arim component covers the costs associated with, among others, the dismantling of nuclear power plants, the costs for incentivizing production attributable to non-biodegradable waste, costs relating to research and development aimed at technological innovation of general interest to the electricity system, costs for financing interventions in favor of technological and industrial development for energy efficiency, etc. Both the Asos component and the ARIM component apply, from 1 January 2018, to the energy consumed (euro/kWh), to the contracted power (euro/kW/year) and as a fixed quota (euro/year). While the UC3 and UC6 components cover other costs of the electricity service, respectively to cover the equalization mechanisms for transmission, distribution and measurement costs and to cover the recognized costs deriving from recoveries of service quality. For further information on system charges, consult the website www.arera.it/it/elettricita/auc.htm.
The cost of system charges accounts for approximately 0% of the total cost of a typical domestic customer with an annual consumption of 2,700 kWh and a contracted power of 3 kW, excluding VAT and taxes.

• Fixed contributions: Only in cases relating to requests for transfer, deactivation and/or reactivation of the supply following default, deactivation requested by the end customer, activation of the supply of a new PDR or of a previously deactivated one, the Customer will also recognize the Supplier an amount equal to 23.00 euros (excluding VAT and taxes) pursuant to art. 11.1 of the Annex to ARERA Resolution 301/2012/R/eel as amended (TIV).

• Digital bill discount and SDD/CCR payments: pursuant to art. 13.2 of the Annex to ARERA Resolution 555/2017/R/com, customers referred to in art. 2.3 letter a) TIV (domestic customer) who do not request the invoice in paper format and who opt for direct debit for payments via bank, postal or credit card, will be granted a discount on the final price of the invoice net of VAT and other taxes, equal to €6.00/PDR/year, in the amount of €0.50/PDR/month. The methods of applying the discount are established in accordance with the regulations of Bolletta 2.0 (ARERA Resolution 501/2014/R/com and subsequent amendments), for the protection regimes.

• Billing: invoicing will occur with the frequency indicated in article 11 of the CGF. Starting from 1 January 2019, the invoice valid for tax purposes will be issued in electronic format and made available, through the Interchange System (SDI) of the Revenue Agency, in the Customer's reserved area on the Revenue Agency website.

• CHANGE IN TARIFF PARAMETERS: if, during the execution of the Contract, the components, elements and/or tariff parameters provided for by the ARERA Resolutions or by provisions of other competent authorities, were to undergo variations, they will be taken into account for the purposes of determining the fee due by the Customer during the invoicing phase, to the same extent and starting from the same effective date established by ARERA or by another competent body.

The conditions of this offer will remain fixed and unchanged for 12 months from the date of activation of the supply. After 12 months from the date of activation of the supply, the seller will communicate to the end customer the information relating to the renewal, in written form, in such a way that said communication reaches the customer with a notice of no less than 3 months with respect to the effective date of the changes, the aforementioned term being considered to start from the first day of the month following that of receipt by the customer, without prejudice to the right of the Customer to withdraw from the contract pursuant to Article 10 of the General Conditions of Supply. Unless proven otherwise, the aforementioned communication is presumed to have been received 10 days after it was sent by the seller.

PLACET offers (Free Price Under Equal Protection Conditions) are offers for the supply of electricity or gas with a price structure and contractual conditions defined by the Regulatory Authority for Energy, Networks and the Environment (hereinafter ARERA) and introduced by the same with resolution 555/2017/R/com and subsequent amendments. In compliance with the price structure established by the Authority, the fees are determined by the Supplier.

The Contract is concluded with the receipt by the Supplier of the Customer's acceptance of the proposal formulated by the Supplier through the specific adhesion form attached to this Contract. The effectiveness of the Contract is subject to a verification by the Supplier, to be carried out within the third month following the date of conclusion of the contract, based on the parameters set out in art. 3 of the general supply conditions.
The methods of concluding the contract will be either remotely or outside the commercial premises of Audax Energia, always in compliance with the forms and methods provided for by the Consumer Code and any other applicable legislation. For more information you can call Customer Service at the addresses indicated in the REQUEST INFORMATION and CONTACT REFERENCES section, send an email to info@audaxenergia.it or enter your contact details here, after carefully reading the Privacy Policy and accepting the processing of your data, to be contacted by one of our operators.

In addition to what is indicated in the TECHNICAL AND ECONOMIC CHARACTERISTICS OF THE OFFER section and in the rest of the information and documentation on this page, we inform you that the Contract has as its exclusive object the supply of electricity to the Customer by the Supplier, at the identified Supply Point, according to these General Conditions of Supply and the Economic Conditions offered under this PLACET Offer. The Customer formulates, on the basis of a form prepared by the Supplier, present in the documentation downloadable on this page, an irrevocable contract proposal for 45 (forty-five) days following its signature date. Within this last term, the Supplier communicates in writing on a durable medium to the Customer the acceptance or rejection of the proposal. If the aforementioned term elapses without result, the Contract proposal is considered revoked. The Contract is concluded with the Customer's receipt of the Supplier's acceptance. Unless proven otherwise, the aforementioned communication is presumed to have been received 10 (ten) days after the actual sending by the Supplier. Before the conclusion of the Contract, the customer must receive the following "Contractual Documentation", i.e. the set of documents which form an integral part of the Contract and consist of these General Conditions of Supply and at least of:
a) forms for completing the PLACET offer;
b) preliminary information prior to the conclusion of the contract, pursuant to Article 9, paragraph 9.1, letters a. to g. of the Code of Commercial Conduct;
c) information note for the end customer;
d) forms containing the economic conditions;
e) comparability sheet;
f) information on the energy mix;
g) information on specific and general levels of commercial quality;
h) forms for exercising the right of withdrawal for domestic end customers only;
i) complaint form;
j) form for submitting complaints regarding invoicing of anomalous amounts;
k) information on the processing of personal data;
l) any further form or information required under current legislation or any further form or information useful for the conclusion of the contract.
In cases other than a change of supplier (for example, transfer or new connections), the customer declares that he has legitimate availability of the property in which his systems are located. At the time of the conclusion of the Contract or, if the conclusion has occurred via remote communication techniques that do not allow the immediate transmission of the Contract Documentation, at the latest within 10 (ten) working days from the conclusion and in any case before the Activation of the supply, the Supplier will deliver or transmit to the Customer a complete copy of the Contract Documentation in paper form or, at the Customer's choice, on another Durable Medium. If the Contract is concluded with a Customer outside of business premises, the Supplier is required to provide the Customer with a copy of the signed Contract or confirmation of the Contract on paper or, if the Customer agrees, on another Durable Medium. Without prejudice to the provisions of Article 51, paragraph 6, of the Consumer Code for telephone contracts, in the case of any distance contract, the Supplier shall provide the Customer with confirmation of the Contract concluded on a durable medium, before Activation of the supply. The Supplier may, with the Customer's consent, replace the delivery or transmission of information or documentation on the information on the energy mix and the form for submitting complaints for invoicing of anomalous amounts by making them available on its website, with direct access from the home page, also in printable form, and at any physical branches. The Contract Documentation is intended to be integrated with any additional document or information that becomes mandatory pursuant to current legislation.

If the Contract has been concluded by the end Customer outside the Supplier's commercial premises or remotely, the Customer may withdraw from the Contract, without charge and without having to provide any reason, within 14 (fourteen) days from the date of conclusion of the Contract, as provided for by the Consumer Code, with one of the following methods, at his/her choice:
a) by submitting any explicit declaration of your decision to withdraw from the Contract to the following addresses: AUDAX RENEWABLES SRL - Via Candiolo n. 2/4 - 10048 Vinovo (TO), or fax to n. 011/0122660; or e-mail to reclami@audaxrenewables.it; or PEC to reclami@pec.audaxenergia.it.
b) by sending the Right of Withdrawal Form attached to this Agreement and available among the downloadable documentation on this page through the channels indicated in the aforementioned form.
The burden of proof relating to the exercise of the right of withdrawal in accordance with this article lies with the Customer. During the period provided for the exercise of the right of withdrawal, the Contract will not be executed, unless the Customer expressly requests that the procedures for activating the supply be started before the deadline for exercising the right of withdrawal has expired. The aforementioned request does not in any case entail the loss of the right of withdrawal for the Customer.
If the end Customer exercises the right of reconsideration after having requested the early start of the supply activation procedures (see paragraph HOW IS THE SUPPLY ACTIVATED?), and provided that it is still possible to prevent the activation of the same, the Supplier may ask the Customer for a fee equal to the costs possibly incurred for the services performed by the Distributor and a maximum additional fee equal to 23.00 euros excluding VAT. If, at the time of exercising the right of reconsideration, the activation of the supply has already occurred or can no longer be prevented, the Customer is also required to pay the fees set out in the signed Contract, up until the time of termination of the supply itself.
In any case:
a) if the end Customer exercises the right of withdrawal and has not previously requested early start of the supply activation procedures, the supply will continue to be guaranteed by the previous Supplier;
b) if the Customer exercises the right of reconsideration having requested the early start of the supply activation procedures and the supply has already been activated or it is no longer possible to prevent its activation, the Customer may identify another Supplier or proceed with the request to close the Supply Point, making an express request. Otherwise, the Greater Protection Service will be activated.
In the cases above, the Supplier will not be liable for any inconvenience in the supply suffered by the Customer. In the event of exercising the right of reconsideration directly to the cessation of the supply with deactivation of the withdrawal/re-delivery point, the end customer himself will be required to request the deactivation from the current seller, who will provide, also through the possible transport and dispatching user or the distribution service user, pursuant to the provisions of article 81, paragraph 81.7, of the TIQE (Authority resolution 22 December 2015, 646/2015/R/eel).

For the "Supply activation” means the moment from which, in accordance with the regulation of the electricity dispatching and transport service, the Contract is materially executed and the related supply is placed in charge of the Supplier. The activation of the supply, unless otherwise explicitly requested by the end Customer, except in cases where it occurs following a transfer or new activation, takes place on the first available date and in any case no later than the first day of the third month following the month of conclusion of the Contract. The activation takes place within the time limit indicated in the letter of acceptance of the proposal, as indicated in art. 3.1 of the General Conditions of Supply. The activation of the supply, in cases of change of seller, and unless otherwise explicitly requested by the end customer, takes place on the first available date and in any case no later than the first day of the third month following the month of conclusion of the contract, pursuant to art. 7.3 of Annex A to resolution 555/2017/R/com and subsequent amendments. The date of Activation of the supply must be highlighted at least in the first invoice issued by the Supplier. If the Supplier is unable, for reasons not attributable to him, to proceed with the Activation of the supply within the terms indicated above, he shall promptly inform the Customer, stating the reasoned reason thereof, also indicating the expected date for the Activation itself. If a request for execution of the contract is not submitted before the deadline for reconsideration has elapsed, the activities necessary to implement the requests aimed at obtaining the execution of the contract will be started only once the period foreseen for the right of reconsideration has elapsed. The request for execution of the contract before the deadline for reconsideration has elapsed will not lead to the start of the supply within the period foreseen for reconsideration, but may still lead to an advance of the supply with the new seller compared to the normal expected timeframes. Pursuant to the legislation in force, if the Contract is concluded due to a change of Supplier, the new The supplier has the right to revoke the switching request based on the following information:
a) whether the Supply Point is suspended due to non-payment and, if so, the date of any suspension of supply at the point itself;
b) whether a compensation recognition procedure is underway for the same Supply Point in terms of a contribution for previous arrears;
c) the market of origin of the Supply Point, distinguishing between the free market and the Greater Protection Service;
d) the dates of any suspension requests, in addition to any pending ones, if submitted in the last 12 months preceding the date of the switching request;
e) the dates of any switching requests, in addition to the current one, if made in the last 12 months preceding the date of the switching request.
In addition, the Supplier may exercise the aforementioned revocation if the Customer exercises the right to reconsider after the Supplier has submitted the switching request by the last available date. If the Supplier intends to exercise the right to revoke the switching request, it is required to communicate in writing to the Customer, within 45 (forty-five) days of the conclusion of the Contract, that the Contract will not be effective and will be automatically terminated. Following the communication, the effects of the withdrawal from the Contract with the previous Supplier will also cease. After the aforementioned deadline, in the absence of communication from the Supplier, the Contract will still be effective. If, following a request for activation of the supply, the Supplier receives from the Distributor a notification of any unpaid amounts due to previous interventions to interrupt the supply due to non-payment attributable to the end Customer with reference to the Supply Point covered by the Contract or another Supply Point connected to the networks managed by the same Distributor, the Activation of the supply is subject to payment by the Supplier of the amounts highlighted by the Distributor. In such cases, the Supplier will still have the right to (i) withdraw the switching request for activation of the supply within 2 (two) working days of the notification by the Distributor or (ii) confirm the switching request, taking action against the end Customer.

The contract is for an indefinite period.
The Economic Conditions apply from the date of Activation of the supply and have a duration of 12 (twelve) months from the Activation of the supply. After the aforementioned 12 months, the Supplier proceeds to renew the same type of fixed or variable offer by sending (separately to the sending of the invoice) to the Customer a written communication containing the price that will be applied at the end of the 12 months, with a notice of no less than 3 (three) months with respect to the effective date of the new economic conditions, the aforementioned term being considered to start from the first day of the month following the month in which the customer received such communication. The renewal of the economic conditions does not entail any change in the type of offer covered by this Contract. The price proposed for the renewal of this Offer is equal to the price envisaged by the PLACET offer marketed by the Supplier at the time the communication is made. The right of the Customer to exercise the right to withdraw from the Contract remains intact with the methods and within the terms indicated in the aforementioned communication. In the absence of withdrawal by the Customer, the new economic conditions are considered accepted. Unless proven otherwise, the aforementioned communication is presumed to have been received 10 (ten) days after it was sent by the Supplier.
If the Supplier does not promptly communicate the above-mentioned renewal, the lowest price between that provided for by the expiring Economic Conditions and that provided for by the PLACET offer applicable to the Customer and marketed by the Supplier on the expiry date of the previous Economic Conditions will apply for the following 12 months. For the purposes of calculating the price referred to in this paragraph, the Supplier uses the annual consumption, as defined in the discipline of the Bill 2.0 (Annex A to the ARERA resolution of 16 October 2014, 501/2014/R/COM as subsequently amended and integrated).
In the event of failure to comply with the obligations to communicate the renewal and if the applicable price (the lower price between that provided for by the expiring Economic Conditions and that provided for by the PLACET offer applicable to the Customer and marketed by the Supplier on the expiry date of the previous Economic Conditions) is different from that provided for by the expiring Economic Conditions, the end Customer is entitled to automatic compensation equal to 30.00 euros (excluding VAT and taxes).
The Supplier and the Customer have the right to to withdraw unilaterally and without charges from the Contract by giving notice to the other Party.
a) The Customer, in the event that he intends to change Supplier, may withdraw from the Contract at any time and without charge, by issuing to the new Supplier, at the time of signing the new contract, a specific mandate to withdraw, on his behalf and in his name, from the existing Contract. The new Supplier is required to send a specific communication to the SII no later than the 10th (tenth) day of the month preceding the date of change of supply. The Supplier will guarantee the supply until the effective date of the withdrawal, from which the new supply will take effect. The Customer is required to pay the amounts due pursuant to this Contract by virtue of the supply provided up to the effective date of the withdrawal. In the event that the Customer intends to withdraw without the purpose of changing Supplier but for the purpose of ceasing the supply, or for other reasons, the notice period for exercising the right of withdrawal cannot exceed 1 (one) month starting from the date of receipt of the withdrawal notice by the Supplier. In this case, the Customer withdraws from the Contract according to the following methods: by sending, via registered mail to Audax Renewables Srl, via Candiolo n. 2/4 10048 - Vinovo (TO), or by fax to the number 011-0122660, or by PEC to audaxenergia@pec.audaxenergia.it. It is understood that the notice period starts from the day of receipt of the withdrawal notice.
b) The Supplier may withdraw with a notice of not less than 6 (six) months, with a written communication and in a manner that allows verification of actual receipt. Such notice runs from the date of receipt of the communication of withdrawal by the end Customer.

The Customer can make the payment by postal order or by direct debit on his/her bank or postal current account with SEPA Direct Debit (SDD). The payment term for the invoices will not be less than 20 (twenty) days from the date of issue of the same invoice.

The quantification of electricity consumption is based on the consumption data recorded by the meter. The measurement data are used to calculate the consumption accounted for in the invoice with the following order:
a) the actual measurement data made available by the Distributor;
b) the self-readings communicated by the Customer – with the methods and timeframes indicated on the invoice – and validated by the Distributor;
c) the estimated measurement data, as made available by the Distributor or estimated by the Supplier. In the case of its own estimate, the Supplier determines the estimated measurement data on the basis of the Customer's actual historical consumption indicated by the Distributor and according to the withdrawal profile and in compliance with the provisions set out in articles 6.2 and 10 of the TIF (Annex A to Resolution 04 August 2016 463/2016/R/com - Integrated text of the ARERA provisions on the invoicing of the retail sales service for electricity and natural gas customers).
The Customer has the right to communicate self-reading with the methods and timing indicated in the invoice by the Supplier. The invoices consist of the “synthetic invoice” drawn up in the manner indicated in Bill 2.0, which constitutes an invoice for tax purposes, and in the detailed elements, which are available to the Customer who explicitly requests them according to the following methods: (i) by sending a written request, via email to info@audaxrenewables.it, or (ii) via the Customer Area enabled on the website www.audaxrenewables.it or the My Audax APP.
In order to facilitate the Customer in understanding the invoice, the Supplier makes available on the website http://www.audaxrenewables.it/la_bolletta.php the “Guide to reading the expense items” for the PLACET Offer referred to in this Contract, containing a complete description of the individual items that make up the invoiced amounts; the Customer may also request the “Guide to reading the expense items” by email to the address info@audaxrenewables.it.
The invoices are issued in electronic format, unless the Customer requests to receive invoices in paper format. Invoices issued in electronic format are made available to the Customer (i) via email, to the email address indicated by the Customer when signing the contract proposal and (ii) via the Customer Area enabled on the website www.audaxrenewables.it and/or (iii) via the My Audax App. No additional charges may be applied to the Customer who chooses to receive the invoice in paper format, even after the effective date of the Contract. A discount on the invoice is applied to the Customer who does not request the invoice in paper format, and who opts for direct debit, postal order or credit card payments. The discount level referred to in paragraph 11.8 of the General Supply Conditions is equal to -6.00 euros/Supply point/year. The methods of application of the discount referred to in paragraph 11.8 of the General Supply Conditions are established in accordance with the provisions of Bill 2.0 (Annex A to the ARERA resolution of 16 October 2014, 501/2014/R/COM as subsequently amended and integrated).
In any case, starting from January 1, 2019, the invoice valid for tax purposes will be issued in electronic format and made available, through the Interchange System (SDI) of the Revenue Agency, in the Customer's reserved area on the Revenue Agency's website. For business customers, the bill, in "courtesy" PDF format, will still be sent by email to the email address that the Customer has made available to the Supplier during the conclusion of the Contract.
The Customer is required to make the payment due within the term of 20 (twenty) days from the date of issue of the invoice.
Payment methods available to the Customer, one of which is free, are the following: (i) via postal payment slip; (ii) via direct debit on your bank or postal current account with SEPA Direct Debit (SDD); (iii) without additional charges, at the banking institutions indicated on the bill; and/or (iv) other methods specified on the bill. These methods are indicated on the invoice. In no case are charges or fees in favor of the Supplier foreseen in the invoice in relation to the payment method chosen by the Customer.
In the event of variations in the applicable supply charges occurring within a given period, the distribution of consumption occurs on a daily basis, considering consumption constant in the periods between one recorded, estimated or self-reading reading and another.
Periodic billing
The Periodic Invoice is issued with the following frequency: Bimonthly. The Periodic Invoice is issued within 45 calendar days from the date of the last day of consumption charged in the same. In the event of issuing the Periodic Invoice after this deadline, the Supplier recognizes, on the occasion of the first available invoice, an automatic compensation to the end Customer. The value of the aforementioned compensation is equal to:
a) 6.00 euros (excluding VAT and taxes) in the event that the Periodic Invoice is issued with a delay of up to 10 (ten) calendar days following the maximum issuing deadline indicated above;
b) the amount referred to in the previous letter a) increased by 2.00 euros (excluding VAT and taxes) for every 5 (five) additional calendar days of delay, up to a maximum of 20.00 euros, for delays of up to 45 (forty-five) calendar days from the maximum date of issue referred to above.
This amount is also modified due to a further delay and is equal to:
a) 40.00 euros (excluding VAT and taxes) if the issue of the Periodic Invoice occurs between 46 (forty-six) and 90 (ninety) calendar days from the maximum issue deadline indicated above;
b) 60.00 euros (excluding VAT and taxes) if the issue of the Periodic Invoice occurs within a period of more than 90 (ninety) calendar days from the maximum issue deadline indicated above.
In the case of an end Customer treated by bands, he is entitled to an automatic compensation paid by the Distributor through the Supplier equal to 10.00 euros if the Distributor makes available for 2 (two) consecutive months exclusively estimated measurement data. Closing Invoice The Closing Invoice is delivered to the Customer within 6 (six) weeks starting from the day of cessation of supply. To this end, it is issued within the second calendar day preceding the expiry of this period. In the case of paper invoices, the deadline for issuing is equal to the eighth calendar day preceding the 6 (six) week deadline for delivery.
In the event of failure by the Supplier to comply with the deadline for issuing the closing invoice, the Supplier shall recognise, in the same closing invoice, automatic compensation equal to:
a) 4.00 euros (excluding VAT and taxes), in the event that the invoice is issued with a delay of up to 10 (ten) calendar days following the maximum deadline for issuing the closing invoice;
b) the amount referred to in the previous letter a) increased by 2.00 euros (excluding VAT and taxes) for every 10 (ten) calendar days of further delay, up to a maximum of 22.00 euros for delays of up to 90 (ninety) calendar days following the maximum deadline for issuing the closing invoice.
In cases where the Distributor makes available to the Supplier the measurement data functional to the cessation of supply, with the exception of a change of Supplier other than switching, after a period of more than 30 (thirty) days from the cessation of supply, the end Customer has the right to automatic compensation paid by the Distributor through the Supplier in an amount equal to 35.00 euros (excluding VAT and taxes).

If the Customer does not respect the payment deadline indicated in the invoice, the Supplier requires the Customer, in addition to the amount due, to pay late payment interest calculated on an annual basis and equal to the Official Reference Rate set by the European Central Bank (ECB) increased by 3.5 percentage points. The Customer who has paid the invoices relating to the last two years within the due dates or, if the supply is less than two years, the invoices relating to the period of effectiveness of the Contract is required to pay only the legal interest for the first 10 (ten) days of delay. The Supplier may request payment of postal charges relating to the invoice payment reminder. The request for compensation for further damages is excluded. In the event of late or omitted payment, even partial, of the fees due by the Customer under this Agreement, without prejudice to the above, at least 2 (two) days after the invoice due date, the Supplier has the right to send the Customer by registered mail with return receipt or by certified electronic mail (PEC), in cases where the Customer has made his/her electronic mail address available, a notice of suspension of the supply indicating the final deadline for payment (hereinafter also: notice of default), with a notice of no less than 40 (forty) days (Law 160/2019 - Budget Law 2020). For customers who are beneficiaries of social bonuses for physical and/or economic hardship, the terms referred to in art. 3 of the TIMOE will be doubled. In the event that the Supplier sends a notice of default within 90 (ninety) days following the date of the last request for suspension of supply due to non-payment with reference to invoices not included in the previous notice, the aforementioned deadlines for payment of the fees due may be reduced by no less than 7 (seven) calendar days from sending the registered letter to the Customer and 5 (five) calendar days from receiving the receipt of delivery to the Customer of the notice of default via certified email, or in any case to 10 (ten) calendar days from the date of issue of the notice of default in the event that the Supplier is unable to document the date of sending the notice via registered mail. The notice of default will also contain the methods by which the Customer communicates the payment of the outstanding amounts to the Supplier (i.e. by sending a copy of the receipt of the payment made via fax or to the e-mail address indicated in the reminder notice). The Supplier, after 3 (three) days have elapsed without result from the final payment deadline, may, without further notice and without prejudice to the cases of prohibition of suspension of supply provided for by the applicable legislation, request the Distributor to suspend the supply. In this case, the Supplier reserves the right to ask the Customer to pay the fee for suspension and reactivation of the supply within the limit of the amount provided for by ARERA. If the Customer is connected to low voltage (LV) and the technical conditions of the meter exist, before proceeding with the suspension of the supply within 3 (three) days from the final payment deadline, a reduction in power will be carried out to a level equal to fifteen percent of the available power and, after 15 (fifteen) days from the reduction in available power, in the event of non-payment by the Customer, the suspension of the supply will be carried out without any further notice. Once the supply has been suspended, the Customer who intends to obtain the reactivation of the supply must send the Supplier the documentation certifying the payment of the outstanding amounts in the manner provided for in the notice of default. Once the supply has been suspended, in the event of the Customer's continuing non-fulfilment, the Supplier has the right, at any time, to declare the Contract terminated and send the relevant termination notice to the SII. Termination of the Contract takes effect from the day indicated by the Supplier in the aforementioned notice. Where the intervention to suspend the supply is not feasible, the Supplier may resort, subject to technical feasibility, to the interruption of the supply, placing the related costs on the Customer. The execution of the intervention will entail, with effect from the relevant date, the termination of the Contract by right. Where the intervention to interrupt the supply is not technically feasible, the Supplier has the right to declare the Contract terminated by sending the relevant contractual termination notice to the SII pursuant to art. 10 of the TIMOE. Termination of the Contract takes effect from the date of commencement of the Greater Protection Service. In the event of late or omitted payment of the fees due by the Customer who cannot be disconnected, the Supplier may proceed to put the Customer in default exclusively by registered mail using the methods set out in paragraphs 15.1 to 15.4 of the General Conditions of Supply. If the additional payment term set out in paragraph 15.5 of the General Conditions of Supply has expired without result, the Supplier has the right to declare the Contract terminated by sending the relevant termination notice to the SII. Termination of the Contract takes effect from the start date of the Greater Protection Service activated by the SII. In any case, the Customer will be required to pay, in addition to the sums due and default interest at the rate indicated above, also the fees for suspension, closure, interruption, cessation and/or restoration of the supply indicated by the competent local Distributor (and published on its website). In the event that the suspension of supply or reduction of power occurs without sending the formal notice by registered mail, Audax will pay the Customer a compensation of Euro 30.00 (excluding VAT and taxes). Furthermore, Audax will pay the Customer a compensation of Euro 20.00 (excluding VAT and taxes), in the event that the supply has been suspended due to non-payment, or a reduction of power has been carried out, despite the failure to comply with even one of the following terms:
• the final payment deadline indicated in the formal notice, which cannot be less than 15 (fifteen) calendar days from the sending of the relevant registered letter to the end customer, or 10 (ten) calendar days from the receipt, by the seller, of the receipt of delivery to the end customer of the formal notice sent via certified email, or 20 (twenty) calendar days from the date of issue of the written formal notice if Audax Renewables is unable to document the date of sending of the aforementioned notice;
• the maximum term between the date of issue of the notice of default and the date of delivery of the same to the postal carrier which, if Audax Renewables is unable to document the date of sending, cannot exceed 3 (three) working days from the date of issue of the notice of default, without prejudice to the right of Audax Renewables to deliver to the postal carrier within a term not exceeding 5 (five) working days if the final term of 20 (twenty) calendar days referred to in the previous point is also increased by a number of working days equal to the difference between the delivery term observed and the minimum term of 3 (three) working days;
• of the minimum term of 3 (three) working days between the expiry date of the final payment deadline and the date of the request to the distribution company for the request to close the delivery point due to suspension of supply for non-payment.
In the above cases, the end customer may not be required to pay any additional fee relating to the suspension or reactivation of the supply. Audax Renewables shall pay the end customer, within 8 (eight) months of the suspension or reduction in power, the automatic compensation indicated above directly or on the occasion of the first available invoice, through deduction from the amount charged in the same invoice. The Supplier also reserves the right to request compensation - identified in the invoice as CMOR Fee - within the Compensation System, if the Customer exercises the right of withdrawal for a change of Supplier without fulfilling its payment obligations.

The so-called “electricity bonus” (i.e. the compensation scheme for the expenditure incurred by domestic customers for the supply of electricity) is a tool introduced by the Government with the aim of supporting families in financial difficulty, guaranteeing them savings on their annual expenditure on electricity. The bonus is also provided for cases of physical hardship (so-called physical hardship bonus), i.e. for cases of serious illness requiring the use of electromedical equipment essential for maintaining life. Social bonuses (electricity/gas) for economic hardship and physical hardship can be cumulated if the respective eligibility requirements are met. The social bonus (i.e. the compensation scheme for the expenditure incurred by domestic customers for the supply of electricity and/or natural gas) is applied in the form of a discount on the bill for the supply of electricity and/or natural gas. To access the social bonus, you must apply to your Municipality of residence or to another institution designated by it, submitting the appropriate form filled out in its entirety. The forms are available on the website of the Regulatory Authority for Energy, Networks and the Environment, www.arera.it For more information visit the website www.arera.it or call the toll-free number 800.166.654.
Social bonus for electricity supply for economic hardship
All domestic customers, holders of an electricity supply belonging to a family unit that meets the requirements established from time to time by the relevant reference legislation and published for further information on the ARERA website www.arera.it, can access the social bonus for electricity economic hardship. The social bonus is paid - in a deferred manner over 12 (twelve) months - directly on the bill in the form of a discount on the cost of the entire bill. The bonus is valid for 12 (twelve) months and its renewal can be requested if the conditions of economic hardship persist. To fill out the forms, all information relating to the customer, his residence, his family status and the characteristics of the electricity supply contract (easily found on the bills), as well as the documentation relating to the ISEE, are required.
Social bonus for electricity supply for physical hardship
All domestic customers suffering from serious illness or domestic customers with electricity supply in whose family unit there is a person suffering from serious illness forced to use electromedical equipment to maintain life are entitled to the bonus for physical hardship. To request the social bonus for physical hardship, a specific certification from the ASL is essential, while the ISEE is not required.

Legislative Decree no. 206 of 6 September 2005 and subsequent amendments (Consumer Code) contains most of the provisions in force regarding consumer protection. In addition to the definition of “consumer” (the natural person who acts for purposes other than any entrepreneurial, commercial, artisanal or professional activity carried out) – extending the rules on unfair commercial practices, now also applicable to relationships between professional operators and “microenterprises” to “microenterprises” (entities, companies or associations which, regardless of their legal form, carry out an economic activity, even on an individual or family basis, employing fewer than ten people and achieving an annual turnover or annual balance sheet total of no more than two million euros) – the Consumer Code also contains the fundamental rights recognized to consumers and users, namely the rights:
ix. to health protection;
x. to the safety and quality of products and services;
xi. adequate information and correct advertising;
xii. to the exercise of commercial practices according to the principles of good faith, fairness and loyalty;
xiii. to consumer education;
xiv. to correctness, transparency and fairness in contractual relationships;
xv. to the promotion and development of free, voluntary and democratic associations among consumers and users;
xvi. to the provision of public services according to quality and efficiency standards.

In compliance with ARERA Resolution no. 228/2017/R/com of 6 April 2017 and the Consumer Code, Audax Renewables has adopted a voluntary self-regulation protocol regarding the confirmation of the contractual will of end customers and regarding unsolicited contracts and activations of electricity and/or natural gas supplies, which can be consulted on our website https://www.audaxrenewables.it/prescrizione_energia_elettrica_gas.php, in order to combat the phenomenon of any unfair commercial practices and activations of unsolicited supplies. In particular, in the event that the switch to a new electricity and/or gas supplier occurs without respecting the preventive rules for confirming the contract, after the complaint the customer may voluntarily adhere to the fast recovery procedure to return to the previous supplier. This possibility supports the procedures provided for by the Consumer Code regarding the verification of an unsolicited supply (an assessment which, according to the law, is not the responsibility of the Authority). The customer can obtain protection by sending us, directly or through a trusted consumer association, a written complaint, by post, fax, e-mail or PEC, to the following addresses:
AUDAX RENEWABLES SRL
Via Candiolo n. 2/4 - 10048 Vinovo (TO)
Fax: 011/0122660
E-mail: a reclami@audaxrenewables.it
PEC: complaint@pec.audaxenergia.it
For more information, see complaints dispute

For any information on the offer, you can contact us at the following addresses:
FOR INFORMATION ON THE OFFER
Via Candiolo n. 2/4 - 10048 Vinovo (TO)
Toll-free number: 800 595 455 (*)
(*) Opening hours: 08.00 to 20.00 from Monday to Friday (excluding national holidays)
Tel.: 011/9653739 (**)
(**) Opening hours: 08.00 to 20.00 from Monday to Friday (excluding national holidays)
*The cost of the call varies depending on the telephone operator
Fax: 011/0122660
Email: commerciale@audaxrenewables.it